LICENSING DEPARTMENT REPRESENTATIVE

Job no: 541095
Position type: Full-time
Location: REMOTE OPTIONS, PHOENIX
Division/Equivalent: STATE OF AZ
School/Unit: REGISTRAR OF CONTRACTORS
Department/Office: RGREG-RG-REGULATORY AFFAIRS
Categories: Administrative Support/Customer Service

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REGISTRAR OF CONTRACTORS

The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Visit our website at: http://roc.az.gov

LICENSING DEPARTMENT REPRESENTATIVE

Job Location:

1700 W. Washington Street, Ste 105, Phoenix, AZ  85007
Schedule:  Monday - Friday, 8:00 - 5:00

This position will work in-office during training.
A remote schedule within Arizona may be available 1-4 days a week based on business needs.

Posting Details:

Salary: $22.60 

Closing Date: Monday June 1, 2026

Job Summary:

The Registrar of Contractors (ROC) Licensing Department oversees 62,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person, over the phone, and by email.

The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.

To be considered for this position, you must attach a cover letter to your application and include the following information:
1. What interested you in this position?
2. In looking at the job duties and skills for this position, what prior experience would make you successful here?
3. Anything else you would like to share with us about your experience or background.

Applicants that do not attach a cover letter will not be considered.

 

Job Duties:
  • Process new license applications
  • Maintain consistent communication with applicants
  • Update existing licensing records
  • Assist customers over the phone
  • Assist customers in-person at the Phoenix office.
Knowledge, Skills & Abilities (KSAs):
  • Proficient computer skills
  • Strong problem solving skills
  • Positive outlook and friendly disposition
  • Effective organizational skills for tracking items and follow-ups
  • Uses mistakes as an opportunity to learn
  • Ability to adapt to process/procedure changes
  • Excellent work ethic
  • Capacity to manage a high volume work load
Selective Preference(s):

N/A

Pre-Employment Requirements:

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package which includes:

Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans

The Registrar of Contractors also offers:

Tuition-reimbursement

Retirement:

This position will participate in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.

Advertised: US Mountain Standard Time
Application close: US Mountain Standard Time

Apply now

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