TOC Operations

2302 W. Durago

Phoenix, AZ 85009

Salary: $56,128.91 - $66,128.91 

Grade: 21

Closing Date: 07/21/2026

This integrated technical operations role supports statewide traffic and communications operations by coordinating Digital Messaging System (DMS) activations and managing radio communications assets. The role oversees planning, review, and processing of DMS message requests, ensuring accuracy, timeliness, and alignment with agency priorities while preventing conflicts with active messaging. The position also assists with managing, programming, and logistics of handheld and vehicle-mounted radios, inventory tracking, equipment issuance, and maintenance of communications systems statewide. Serving as a liaison with vendors, technicians, and internal stakeholders, the position ensures radio readiness, situational awareness, and continuity of operations.

Reviews, validates, and processes DMS activation requests received via email or other channels. Applies established criteria to evaluate appropriateness, safety impact, and alignment with operational objectives, ensuring messaging complies with ADOT standards and supports the traveling public.

Coordinates DMS messaging across statewide corridors to ensure accuracy, timeliness, and consistency. Prevents conflicting or duplicative activations by maintaining situational awareness of incidents, construction, and planned events, reducing confusion and enhancing roadway
safety.

Maintains a complete, current inventory of handheld radios, vehicle-mounted units, repeaters, and spare components. Tracks lifecycle status, initiates replacement planning, and coordinates warranty, repair, and service claims with vendors and procurement staff to ensure readiness and accountability.

Knowledge of:
• DMS operations, activation protocols, and ADOT policies
• Cameleon or comparable traffic, incident management, and messaging software platforms.
• Google Workspace Suite applications for workflow coordination and collaboration
• General computer applications, databases, and office productivity tools
• Programming radio communications systems, including handheld, mobile, and dispatch equipment
• Geographic Information Systems, mapping tools, and traffic software
• State and federal transportation safety standards, practices, and procedures
• Principles of traffic management, traffic incident response, and public information dissemination

Skill in:
• Reviewing, validating, and processing information with a high degree of accuracy and attention to detail
• Operating radio, telephone, dispatch, and traffic management systems
• Using Cameleon, Google Workspace, GIS, and related tools to manage, track, and document requests
• Organizing, prioritizing, and coordinating multiple requests in a time-sensitive environment
• Preparing inventory records, reports, and documentation related to communications equipment
• Coordinating equipment maintenance, repairs, and vendor support
• Communicating clearly and professionally, both verbally and in writing, with internal and external stakeholders
• Analytical and critical thinking skills to resolve conflicts and competing operational priorities

Ability to:
• Coordinate effectively with multiple internal and external work units under tight deadlines;
• Ensure consistent, accurate, and safety-focused messaging for the traveling public
• Learn, apply, and adapt technical specifications for communications and messaging systems
• Track and coordinate radio inventory across multiple work units and locations
• Exercise sound judgment, accountability, and discretion when reviewing requests impacting roadway safety
• Maintain accurate records to support audits, reporting, and quality assurance
• Multitask under pressure in a real-time operational environment
• Work occasionally extended or non-standard hours to support emergency operations and planned events

Three years experience in traffic management, incident response, or public safety communications, skilled in multi-unit coordination and time-sensitive request management, proficient with Cameleon (or similar systems).

• Arizona Criminal Justice Information System (ACJIS) required within 6 weeks
  
• National Traffic Incident Management (TIM) Responder Training (TIM) course required within 6 months.
  
• National Incident Management System (NIMS) IS-100 required within 6 months
  
• Valid Driver's license
  

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.