Address:  Motor Vehicle Division
1801 W. Jefferson St
Phoenix, AZ 85007

Salary: $42,735.68 

Grade: 19

Closing Date: 07/28/2026

Testifies in administrative law hearings and/or court appearances as an “expert”, deputy custodian of records witness; and partner with Department of Public Safety to certify new ignition interlock devices. Assists with record compliance duties and is the subject matter expert on customer records. Travel in and out of state as required when testifying on Motor Vehicle Division records or pending cases.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

- Perform detailed investigations regarding violations of statutes. Research, analyze and evaluate documents to determine appropriate action pursuant to Arizona Revised Statutes. Evaluate felony/misdemeanor offenders by reviewing Revocation Investigation packets and adding violations to customer records as necessary.

- Investigates tampering/circumvention cases or missed rolling retests, review data loggers for high Blood Alcohol Content (BAC); enters Certified Ignition Interlock Device (CIID) extensions on driving records; research eligibility of special restricted licenses; investigate customers/installers/manufacturer complaints

- Support internal/external communications within MVD and other government agencies. Take part in pretrial conferences, depositions, and various discovery process activities. Aid attorneys of potential litigation for specific cases. Responds to attorney needs/requests for records and documents.

Knowledge of:
- ARS Titles 04, 08, 13, 28, and 41.
- MVD polices and procedures, various codes (courts, disposition, status) and MAX computer knowledge in reading DL record segments, of the techniques and methods of interviewing, interrogating, records searching and identifications appropriate to the agency of assignment.
- Principles and practices of the assigned agency's authority and available information
gathering systems and providing customer and personal services to include customer
needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Skill in:
- Gathering, compiling, preserving detailed evidence and preparing cases for civil and/or criminal proceedings.
- Work management and lead techniques in reviewing and determining that case files are proper.
- Oral/written communication.
- Interpersonal relationships.
- Multitasking.
- Google Workspace.

Ability to:
- Interpreting Federal, State and agency laws, rules, regulations and policies regarding complex investigations appropriate to agency assignment.
- Interpreting civil, criminal or regulatory laws of a complex nature approriate to agency of
assignment.
- Train and counsel MVD employees, third parties and members of other agencies in the interpretation of motor vehicle laws and the ignition interlock program
- Partner with DPS in certifying and training any/all new devices in Arizona.
- Conduct complex investigations in a prompt, efficient and professional manner, research, identify and select proper and complex documents.
- Perform independently or in a lead role, on complex cases, in a professional manner

Minimum five years of MVD Customer Service experience.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Background clearance.This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Background clearance.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.