Address:  150 N 18th Ave, Phoenix, AZ 85007

Salary: $70,000 

Grade: 23

*Hybrid*

Reporting directly to the Assistant Director of Preparedness, this position leads the development, coordination, and continuous improvement of business and operational functions supporting all division Bureaus. The Preparedness Division Operations Specialist provides leadership in business operations, process improvement, strategic coordination, and cross-bureau operational planning. Working with Division leadership, bureau leadership and Agency operations, this position evaluates existing business processes, identifies opportunities for standardization and efficiency, and leads initiative that improves the integrated functions of the Division. This position develops, implements, and continuously improves operational processes that enhance organizational effectiveness, promote consistency across bureaus, and reduce administrative burden on program leaders.

The Position will function as a Division liaison to Agency Operations and serve as a team lead, working collaboratively with bureau leadership and staff with administrative functions, the Business Operations Specialist coordinates activities related to procurement, contracts, budgeting, position management, administrative operations, project coordination and process improvement.

The Business Operations Specialist also supports Division strategic initiatives by monitoring operational priorities, coordinating cross-functional projects, developing performance measures and operational dashboards, and providing executive decision support through analysis, reporting, and recommendations. They will support the Division executive leadership in operational planning and organizational improvement.

CQI: Coordinate and support CQI activities within the Division including business process improvement initiatives, process mapping and workflow redesign, develop and maintain standard operating procedures, lead lean or continuous improvement efforts, support division change management plans.

Strategic Operations and Planning: support the Assistant Director to coordinate division-wide operational priorities, support operational planning and cross-bureau collaboration. Facilitate meetings and create operation plans and evaluation frameworks.

Business Operational Support: Lead and coordinate business and administrative functions across the division including procurement planning, contract administration, position management. Develop standardized processes and operational guidance. Act as a liaison with internal agency operations.

Performance Management & Decision Support: Develops operational dashboards, monitors performance indicators, analyze trends and division organizational risks, develops reports for executive leadership and decision support frameworks, evaluates divisional operational effectiveness.

Project leadership & Division initiatives: leads division-wide operational projects, coordinates work groups, develops project plans and timelines, tracks milestones and deliverables, support implementation and operational planning for division-wide strategic initiatives.

Other duties as assigned as related to the position.

Knowledge of:
-Project management, operational metrics, and business analytics
-Organizational change management and continuous improvement practices
-Strategic planning
-Procurement, contract administration and business processes
-Policy and procedure development
-Principles of facilitation
-Principles of business operations, public sector administration

Skill in:
-Analyzing complex operational issues
-Leading cross-functional project and project coordination
-Process mapping, business process analysis
-Developing guidelines
-Communicating complex operational concepts
-Building collaborative and functional relationships.
-Using data and analytical tools
-data analysis and dashboard development

Ability to:
-Manage multiple projects and competing priorities
-Analyze complex processes and identify opportunities for improvement
-Make recommendations
-Support change management
-Collaborate with diverse stakeholders
-Interpret regulations, policies and standards
-Evaluate systems
-Apply critical thinking and judgment
-Work independently with minimal direction

Bachelor's degree in Public Administration, Business, Healthcare Administration or a related field with 4 years of operations/project management experience. Master's degree in Public Administration, Business or Healthcare Administration or a related field may substitute for 2 years of professional experience.

Driver's License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing nicole.zawacki@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.