Division of Business Services
Office of Professional Development
1990 W Camelback Road, Phoenix, AZ 85015

Salary: $62,816.00 

Grade: 21

Closing Date: September 8, 2026 11:55pm

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Business Services (DBS), Office of Professional Development (OPD), in support of the Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Training Supervisor. DDD empowers individuals with developmental disabilities to lead self-directed, healthy and meaningful lives. This position focuses on supporting individuals with developmental disabilities to lead healthy, self-determined, and meaningful lives integrated within their communities by leading a team of instructional designers who plan, design, develop, and maintain training courses in a variety of media formats for all DDD employees.

Under general direction, the Training Supervisor is responsible for the design and direction of a comprehensive employee development program and for the design and direction of the training program for DDD employees; and performs related work as required. This position manages all aspects of developing division training and other employee development activities including supervising unit employees, developing and managing training projects, coordinating with business partners and customers, both internal and external, to meet organizational training needs, while implementing instructional design and delivery. The successful candidate will also be responsible for auditing and evaluating training to ensure standards are adhered to and outcomes are achieved, coaching other training staff as well as program management staff on training design and delivery, producing reports including training compliance reports, managing training-related technology such as computer-based training (CBTs) tools, while serving on or leading committees and teams with impact to all parts of the division and the department.

This position will work in a hybrid arrangement with between one and three days of in-office attendance required at the address listed above, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely, either fully or in a hybrid arrangement, in their homes, in offices, and in hoteling spaces. All work, including remote work, must be performed within the State of Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Leads a team of instructional designers who plan, design, develop, and maintain training courses in a variety of media formats for all DDD employees. Coaches/mentors staff to develop approved instructional-system design models to ensure effective training and uses training technology to develop and deliver learning products. Conduct Performance evaluations and provide ongoing feedback. Establish team priorities, workloads, and project assignments. (50%)
• Collaborate with training design and delivery teams, as well as subject matter experts and training sponsors to ensure the development and delivery of quality training at the right place at the right time. (20%)
• Ensure course materials are complete for launch, meet OPD quality & standards, stated agency objectives, communicate with stakeholders to implement and maintain the training. (10%)
• Ensure adoption of agency initiatives that impact employee management, including the AZ360 System, OPD training design procedures and practices, and the strategic vision and plans. At the request of OPD Leadership, provide input to OPD standard work, procedures, practices, and strategic vision and plans. (5%)
• Perform routine administrative tasks on behalf of the department, including, monthly reports, project plans, memos/letters, and supervisory documents to internal and customers at all levels. Lead meetings, committees, and teams; serve on agency committees and teams. (10%)
• Other duties as assigned. (5%)
  

Knowledge of:

• Adult learning theory and instructional design methodologies
• Curriculum development and evaluation techniques
• Learning needs assessment and performance consulting
• Leadership and employee development practices
• Learning management systems (LMS) and learning technologies; eLearning authoring tools and multimedia development
• Assessment development and evaluation methodologies
• Change management principles
• State policies, procedures, and compliance requirements
• Continuous improvement and quality assurance practices

Skilled in:

• Supervising, coaching, mentoring, and developing employees
• Strategic planning and prioritization
• Managing multiple projects with competing deadlines
• Building collaborative relationships
• Conducting needs assessments and translating business needs into learning solutions
• Instructional writing and curriculum design
• Facilitating meetings and presentations
• Analyzing data and reporting learning outcomes
• Problem-solving and critical thinking
• Communicating effectively both verbally and in writing
• Negotiating priorities and resolving conflicts
• Using instructional technologies, LMS platforms, and project management software
• Leading organizational change and innovation

Ability to:

• Lead and inspire a high-performing instructional design team
• Manage complex training initiatives from concept through implementation
• Make sound decisions using data and organizational priorities
• Establish and monitor project timelines and deliverables
• Evaluate training effectiveness and implement continuous improvements
• Build partnerships with executive leadership, subject matter experts, and cross-functional teams
• Adapt to changing priorities and organizational needs
• Ensure instructional materials meet accessibility and compliance requirements
• Develop strategic learning plans aligned with agency goals
• Foster a culture of collaboration, innovation, accountability, and continuous learning
• Balance operational demands while maintaining a focus on long-term organizational development
• Communicate complex information clearly to diverse audiences
  

The ideal candidate for this position will have:

• Bachelor's degree or higher in an applicable subject area such as Instructional Design, eLearning, Human Resources Development, Adult Education, Psychology, English or similar field
• Three years’ experience as an instructional designer
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements will apply:

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid annual and sick leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work whether fully or in a hybrid arrangement, is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shawn Morrison by calling 623-271-2117 or by email at shmorrison@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shawn Morrison by calling 623-271-2117 or by email at shmorrison@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.