Division of Business Services
Office of Professional Development
1990 W Camelback Rd, Phoenix, AZ 85015

Salary: $51,000.00 - $56,453.28 

Grade: 20

Closing Date: September 13, 2026 11:55pm

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Business Services (DBS), Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer. If you are interested in combining adult learning principles, developing hands-on training, and using modern design software to build high-impact learning experiences, this is the role for you. Your work won't just sit in a learning management system; it will directly equip front-line caseworkers with the decision-making confidence, practical skills, and empathy needed to support Arizona families. In addition, working for the State of Arizona provides generous tangible compensation, low-cost healthcare options, a defined-benefit pension plan, and up to 33 paid days off per year between paid holidays, sick leave accrual, and annual leave accrual for new full time employees.

With direction from the Training Supervisor, the Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards and any identified performance goals or business objectives. This position collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events. This position identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conducts interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, this position assesses present and future needs to develop educational goals and objectives, initiates related curriculum, instructor guides, reports, and correspondence, and prepares audio and visual materials related to the assigned training areas.

This position will work a hybrid-remote schedule with regular in-office attendance required a minimum of 2-3 times per month, and more often as needed, in any of the following cities:

• Phoenix, Arizona
• Tucson, Arizona
• Yuma, Arizona
• Flagstaff, Arizona
• Coolidge, Arizona

All work, including remote work, MUST be performed within the State of Arizona, unless an exception has been requested and authorized in advance.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

Essential Duties and Responsibilities include but are not limited to:

• Designs, develops, and revises courses for delivery in a variety of media to all Department employees. Uses instructional-systems design models to ensure effective training, and uses training technology to develop and deliver learning products. Researches Department policies and procedures, State and Federal guidelines, databases, legal requirements, services, and knowledge and skill levels needed for course development. Researches and drafts training materials. (70%)
• Assesses change for present and future needs to develop educational goals and objectives. Initiates related curriculum, instructor guides, reports, and correspondence. This position requires access to the Federal Tax Information (FTI) system. (10%)
• Participates in meetings, special projects and/or committees as determined by the supervisor or Department management. Performs routine administrative tasks in support of own work. Works with technical expert in assigned area of training and assists to ensure training goals are met. Interviews SMEs on organizational requirements and performance measures. Travel required depending on business needs. (10%)
• Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff. Evaluates training to assess training impact. Communicates evaluation data to stakeholders and modifies training based on evaluation data. (5%)
• Other duties as assigned. (5%)

Knowledge of:

• Adult learning principles
• Principles of employee development and training
• Nature of the learning process
• Trends in employee training
• Training strategies and methods
• Administrative and management theory and practices

Skilled in:

• Customer service and team building
• Planning, organizing, implementing, and coordinating training
• Evaluating and improving training materials and courses
• Group dynamics and facilitation
• Maintaining large volumes of information about complex programs
• Problem analysis, research and resolution
• Establishing and maintaining effective working relations with individuals, groups and other agency representatives
• Oral and written communication
• Using computer applications, such as Microsoft Office Suite and Google Workspace

Ability to:

• Work independently;
• Monitor and adjust work plans;
• Learn State and Federal guidelines, policies, procedures, and rules related to Department services;
• Become knowledgeable in mainframe case management and related performance measures.
  

The ideal candidate for this position will have:

• Bachelor's degree or higher in an applicable subject area such as Instructional Design, Human Resources and Employee Development, Adult Education, Psychology, English or similar field.
• One year of experience developing curriculum.
  

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply:

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
  Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Employee shall obtain and maintain a valid Level One Fingerprint Clearance Card (FPCC) that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid annual and sick leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shawn Morrison by calling 623-271-2117 or by email at shmorrison@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shawn Morrison by calling 623-271-2117 or by email at shmorrison@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.