Phoenix, AZ 85021

Work Schedule: Saturday 7:00 a.m. to 4:00 p.m., Sunday (off), Monday 12:00 p.m. to 9:00 p.m.,
Tuesday 9:00 a.m. to 6:00 p.m., Wednesday 7:00 a.m. to 4:00 p.m., Thursday, 9:00 a.m. to 6:00 p.m., Friday (off)

Salary: $30.7258 hourly / $63,909.66 annual
Grade: 21
Closing Date: 10/12/2026  

The Welcome Center Operations Manager is responsible for the 24/7 operations of both the Maricopa and Pima Welcome Centers. This position is responsible for workforce management functions, ensuring required staffing needs are met, and that both centers operate effectively in-order-to provide the highest caliber-of-care to children 0-17 and young adults 18-20 awaiting initial or transitional placement with an out-of-home caregiver.

- Leads a team focused on forecasting staffing requirements to maintain 24/7 care coordination and case management for children and young adults transitioning through the Welcome Centers. This includes promoting trauma-informed engagement, ensuring adherence to protocols, optimizing resource utilization, and ensuring staffing aligns with processes while driving continuous improvements.

- Fills in as supervisor when there is a gap in coverage

- Analyzes staffing gaps and takes action to obtain coverage. Collaborates with Regional Program Specialists to determine shifts for new hires.

- Serves as a building liaison and the point of contact for the Office of Real Estate, property management, security, law enforcement, vendors, and other providers who require access to the facility. Manages building access and badge requests.

-Serves as Point of contact for ORE and Life Safety, badge system, camera system, and quality control / VPR submissions for contracted vendors (Chef, Beacon & subcontracted Linen Service, Security).

- Serves as liaison with Office of Licensing and Regulation to ensure compliance with life safety and all requirements, when a facility license is issued.

- Serves as the fleet coordinator

- Performs inventory management of all supplies needed to safely operate the Welcome Centers. Purchases needed supplies.

- Partners with the DCS Community Liaison to solicit and gather donations.

- Travel to out-of-county sites and regional offices to perform job duties as needed.

- Other duties as assigned as related to the position

Knowledge of:
- Workforce management principles, concepts, and techniques
- Supervision/management principles and practices
- Inventory management principles, concepts, and techniques
- Utilization of real-time and historical reporting trends to forecast volume and create schedules
- Workforce shrinkage
- Solutions to minimize planned and unplanned workforce shrinkage
- Computer software applications e.g. Microsoft Word, Outlook, PowerPoint, Excel

Skill in:
- Directing and delegating
- Teaching, coaching, and mentoring
- Effective written and verbal communication
- Forecasting volume based on historical reports
- Creating schedules for a 24/7 child care operation based on data, patterns and trends
- Developing and maintaining relationships with others
- Utilizing Excel or other application to collect, analyze, forecast volume and create schedules

Ability to:
- Manage multiple tasks at once
- Monitor and analyze data, patterns and trends to determine staffing needs
- Estimate, implement, and complete assigned tasks/projects in accordance with established time frames
- Work independently
- Plan, organize, and work collaboratively
- Recommend and develop standards and procedures to improve effectiveness and efficiency

Master's or Bachelor's Degree from an accredited college or university.

In-state travel is required. Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.

Must be able to secure and maintain a DPS Level One Fingerprint Clearance Card.

Must be able to secure and maintain clearance from the Central Registry.

Employment is contingent on the selected applicant passing a background investigation.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.