Address: 150 N 18th Ave, Phoenix, AZ 85007

Salary: $102,300

Grade: S29

This position acts as a hands-on, working supervisor leading a cross-functional DevOps pod—comprising a Business Architect, developers, system administrators, and quality assurance analysts—responsible for system development, maintenance, and support. Due to the lean structure, this role actively participates in daily application development, coding, and technical execution alongside supervisory duties. The position requires considerable technical expertise in enterprise application platforms (e.g., Salesforce), cloud-based hosting, API integrations, and secure Object-Oriented Development. As the primary technical leader for this portfolio, the supervisor interacts directly with Business Unit leadership to align IT initiatives with business goals. They oversee the Regulatory Systems Business Architect, ensuring that high-level enterprise strategies and requirements are translated into tactical deliverables. This role collaborates with ITS management to calculate levels of effort and perform security reviews, while mentoring staff, conducting regular skill assessments, and ensuring strict adherence to the agency's System Development Life Cycle (SDLC).

Responsibilities include:
• Supervises staff by defining and establishing schedules, setting priorities, providing support/direction, and dealing with administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Coaches team members on performance, completes employee performance evaluations, and recommends actions. Identifies required resources, assists in the hiring process, and is accountable for the effective use of resources across the DevOps team.
• Acts as a working supervisor, dedicating up to 20% of time to performing the technical application development work supervised. Actively participates in daily coding, API integrations, and system architecture. Evaluates and tests emerging technologies to improve application delivery.
• Defines immediate and long-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization. Prioritizes and plans work activities and uses time efficiently. Oversees the Business Architect to ensure requirements translate into tactical SDLC deliverables. Advocates technology changes that provide value and support agency goals.
• Manages, monitors, and tracks project-related costs and other relevant activities performed by the department. Puts systems and procedures in place to assure that all relevant information is shared consistently across the team. Ensures the application team supports production systems and resolves defects following secure coding practices.
• Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service. Manages difficult or emotional customer situations and fosters relationships. Focuses on solving conflict, maintains confidentiality, and leverages networks of people to better define and solve problems.
• Other duties as assigned related to the position.

Knowledge of:
• Thorough knowledge of service offerings, customer service principles and processes, back-office server applications, desktop applications, web-based applications, client/server applications, standard operating systems, and internally developed custom applications.
• Thorough knowledge of application integrations, networking protocols, and other computer-related technologies, with a specific emphasis on enterprise CRM architecture (e.g., Salesforce ecosystem, Apex, Lightning Web Components).
• Salesforce-specific DevOps practices, environment management, and declarative versus programmatic development strategies.

Skilled in:
• Excellent problem-solving skills and attention to details.
• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Architecting scalable enterprise CRM solutions and managing third-party/App Exchange integrations.

Ability to:
• Supervise small to medium teams.
• Resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and being able to approach each level appropriately.
• Evaluate and test emerging technologies.
• Understand and anticipate needs and priorities of both internal and external customers.
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.

• BS Degree in Computer Science, IT, Business, or a related discipline OR equivalent professional experience substituting on a year-for-year basis. A minimum of 3 years of experience in related technical discipline. Ideal candidates possess at least 3 years of actively developing or managing salesforce environments, alongside experience leading cross-functional Agile/DevOps pods of administrators, developers, quality assurance analysts, and architects. Active Salesforce credentials such as Certified Salesforce Administrator, Platform Developer I, or Application Architect are strongly preferred to demonstrate practical platform knowledge.

• Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.