Duties and Responsibilities

• Retention
  • Drives the successful improvement of student retention and graduation rates
  • Moves the enrollment growth plan focused on students flourishing consistently and urgently forward
  • Works across the institution to focus collaborative efforts on improving student success
  • Uses data regularly to monitor progress and to improve practice 
• Team & Culture
  • Develops a high-performance team and culture that models the posture and values of N&G
  • Encourages innovative and creative thinking and agile execution across all sectors of N&G
  • Builds accountability structures within departments to ensure rapid execution toward strategic initiatives 
• Strategy, Data & ADI
  • Develops and refines, in collaboration with key leaders, the strategy for developing forward-thinking, retention initiatives grounded in the emerging AI and technology supporting online students
  • Deploys a robust approach to the use of emerging data and technologies
  • Constantly researches the best emerging AI and predictive data strategies and pilots interventions to determine effectiveness 
• Supervision and Talent Development
  • Manage, evaluates, and develops a group of approximately 40 individuals working within advising, career advancement, and student engagement 
• Research
  • Stays informed regarding recent developments in online student support and retention research
  • Provides direction for the research efforts that discover effective retention models and interventions 
• N&G Leadership
  • Serves on the Chancellor’s Leadership Counsel, contributes to the unit’s strategic planning efforts, develops and administers appropriate financial reporting, and provides N&G executive level leadership to various initiatives as they emerge 
• Collaborates with academic leaders to coordinate the delivery of programs and services 
• Serves in a consultative role and works collaboratively with enrollment management specialists to promote effective student marketing and recruitment efforts
• Establishes and manages relationships internally through regular meetings and other touch points to increase efficiencies and awareness of National & Global capabilities across all departments 
• Other duties as assigned 
• SUPERVISORY RESPONSIBILITIES Supervises the following positions:
  • Executive Director of Learner Success
  • Executive Director of Career Labs and Workforce Engagement
  • Executive Director of Student Engagement
  • Director of Student Success Applications 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• An earned doctorate preferred. A masters in higher education, student development, or a related field is required

Experience

• Five to seven (5-7) years of progressively more complex higher education administration and online student support experience

Required Skills

• Exhibited understanding of data analytics and retention theory
• Demonstrated inclination toward continuous learning, curiosity, innovation, and problem solving
• Demonstrated skills in team building and collaborative leadership
• Record of strong oral, written, and interpersonal communication skills
• Leadership experience including responsibility for operational functions in a complex organization
• Demonstrated ability to develop and efficiently manage operational budgets

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.