Duties and Responsibilities

• Holds to a strong culture of accountability that ensures optimal performance for answering inbound calls for to connect callers to the appropriate IWU department
• Qualify prospective students through the means of making outbound calls to connect them to the appropriate SEP Enrollment department 
• Assist with projects, reports, and auditing of Salesforce data as needed for Enrollment management teams
• Daily work in the Salesforce Management System to manage inbound cases, chats, and texts. Respond to inquiries and transfer them to the appropriate queue of Enrollment counselors 
• Participate in staff training sessions, meetings, and other activities as directed 
• Perform any other tasks that may be assigned

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High School diploma or GED required. Associate degree preferred

Experience

• Prior experience in sales, customer service, or other high-paced, customer-based environments a plus

Required Skills

• Exceptional customer service skills including active listening, effective questioning, and multi-task organization
• Effective communication skills – including the ability to work calmly with dissatisfied customers
• Ability to work in a fast-paced, high-volume environment
• Effective computer skills with experience in word processing, spreadsheets, and database usage
• Ability to work effectively with minimal supervision
• Ability to multi-task, connecting with students on the phone and via live chat, as well as email communications

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.