Location: West Midlands or London
Salary: Competitive + Benefits

In this newly created role, you’ll lead the design and delivery of strategies that attract top talent, build high-performing teams, and drive organisational change — all within a fast-paced healthcare and customer service environment.You’ll be responsible for:

• Leading innovative talent acquisition and workforce planning initiatives
• Driving culture change, leadership development, and organisational agility
• Embedding inclusive, future-focused learning and development strategies
• Partnering with the Chief Operating Officer, Senior Leaders and the wider People and Culture team to enable transformation and high performance across the organisation
• Supporting change initiatives with internal and external stakeholders

We’re seeking a confident, strategic leader with experience in people transformation, a strong understanding of organisational development, and the ability to influence across all levels.

The role will cover:

Strategic People Transformation

• Lead the development and implementation of an integrated people strategy focused on attraction, retention, performance, and culture.
• Drive cross-functional collaboration and align transformation efforts with organisational goals.
• Define and track key metrics to measure impact on organisational performance.

Organisational Development & Culture

• Champion innovation in learning and development to futureproof skills across a complex, regulated environment.
• Lead leadership development, coaching, and succession planning initiatives.
• Shape a culture of continuous improvement, accountability, and high performance.
• Design and embed cultural transformation aligned with values and employee voice.

Talent Acquisition & Workforce Planning

• Oversee strategic workforce planning and end-to-end talent management.
• Embed inclusive, scalable, and future-ready recruitment and onboarding practices.
• Strengthen internal talent pipelines and define clear development pathways.
• Support the implementation of people technologies to enhance experience and insights.

Change Leadership

• Lead organisation-wide change, ensuring engagement and alignment across internal and external stakeholders.
• Provide expert transformation guidance to senior leaders and People & Culture colleagues.
• Influence system-level change through external partnerships and regulatory engagement.

Equality, Diversity, Inclusion & Belonging (EDIB)

• Embed EDIB throughout people practices, ensuring accessible, bias-free processes.

As Ingeus, we’ve spent time listening to our employees to build our benefits package, alongside our Senior Leaders Benefits we include the below;

· 25 days annual leave plus bank holidays with the opportunity to salary trade extra

· EAP Support programme available 24/7 with access to 6 x counselling sessions

· Private Medical Insurance

· Life assurance

· Online discount shopping via Perks at Work

· Cycle to Work scheme

· Season ticket loan

· Up to two days each year dedicated to Community Giving (Volunteering)

· Access to Salary Finance; financial education and advice

· The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

· Long Service Awards

We’re purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at careers@ingeus.co.uk. Please note, the advert may end early if we receive sufficient applications.