Title: Student Account Specialist 2

Department Org: Treasurer's Office - 106240

Employee Classification: H3 - Comm Workers of America FT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift:  1

Start Time:  8:00 am   End Time:  5:00 pm

Posted Salary:

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

Under the direction and supervision of unit management, perform complex student account maintenance functions and provide related customer service activities. Responsibilities include processing third-party educational assistance and invoicing accounts; auditing student accounts; making routine and non-routine adjustments to student accounts; preparing and issuing invoices and refunds; receiving and posting cash, check, and credit card payments; responding to routine and complex customer inquiries; and providing work direction and/or training to lower-level Student Account Specialists, as assigned.

Minimum Qualifications:

• Minimum of 1,000 hours of training as a Student Account Specialist 1 (or 12 months of equivalent experience).
• Demonstrated ability to calculate fractions, decimals, and percentages, and to read and write using common business vocabulary.
• Completion of six coursework units in public relations or a minimum of six months of customer service/public relations experience.
• Minimum of 600 hours of training or six months of experience in collections-related procedures and techniques.
• Minimum of 600 hours of training or six months of experience in lending or student account recordkeeping, or an equivalent combination of training and experience.
• Excellent communication skills required
• Experience in Microsoft excel required

Preferred Qualifications:

• Experience in Banner ERP system desired
• Experience in higher education desired

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.