Title: Account Clerk 3

Department Org: Lab-Admin - 109380

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift:  1

Start Time:  0800   End Time:  1630

Posted Salary: 18.41 - $ 20.75

Job Description:

The Account Clerk 3 role provides revenue cycle and billing support for Clinical Pathology, Anatomic Pathology, Surgical Pathology, and Cytopathology. This position performs charge review, charge entry, coding support, account analysis, registration support, credit processing, and charge reconciliation in Epic and related systems. The role verifies appropriate Current Procedural terminology (CPT) and ICD-10-CM diagnosis coding information, monitors duplicate or missing charges, supports monthly revenue reporting, and serves as a liaison among the laboratory, Health Information Management (HIM), Patient Financial Services/Revenue Cycle, University of Toledo Medical Center clinics, provider offices, and the University of Toledo Physicians (UTP) practice plan. Work requires accuracy, attention to detail, timely follow-up, confidentiality, HIPAA compliance, and professional communication to support compliant reimbursement and high-quality patient care.

Minimum Qualifications:

• High school diploma required; associate degree in Accounting or Finance preferred.
• Working knowledge of medical terminology, medical insurance, CPT coding, ICD-10-CM (diagnosis) coding, laboratory billing workflows, and health care reimbursement processes.
• 1-3 years of recent work experience in medical billing, patient accounting, health information management, revenue cycle, or a related health care administrative function preferred.
• General knowledge of reimbursement methodologies and payer requirements, including DRG, APC, per diem, capitation, fee-for-service, managed care, and governmental payers as applicable.
• Understanding of HIPAA, patient confidentiality, corporate compliance, billing compliance, and applicable state and federal regulations.
• Proficiency with Epic or comparable electronic health record/billing systems, Microsoft Word, Microsoft Excel, Outlook, and other software applications required for the position.
• Ability to review accounts and data for accuracy, identify discrepancies, research issues, document follow-up, and resolve routine billing questions.
• Strong oral and written communication skills, including professional communication with patients, providers, clinics, HIM, Revenue Cycle/Patient Financial Services, and laboratory staff.
• Effective interpersonal skills and the ability to work collaboratively with internal and external customers in a courteous and professional manner.
• Ability to organize work, set priorities, meet deadlines, maintain attention to detail, and manage multiple follow-up items in a fast-paced environment.
• Ability to work independently with minimal supervision while recognizing when escalation or leadership input is needed.
• Ability to maintain strict confidentiality of patient, financial, operational, and sensitive department information.
• Ability and willingness to adapt to changing regulatory, payer, system, and departmental requirements.
• Demonstrates a strong work ethic, reliability, flexibility, and willingness to assist with overtime or additional assignments when required by department needs.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.