As an administrative assistant for the student success and advising department, you will receive all incoming calls and determine the most appropriate staff member to address the caller's needs. You will manage the departmental email account and process supply requests via the building's designated supply person to ensure that adequate supplies of all departmental publications are available in the office. You will assist with data entry, generate COGNOS reports, and help advisers create orientation packets for incoming students each quarter. In this role, you are responsible for assisting advisers with event preparation, which includes departmental and student meetings/advisement and reserving event locations. You will also help with appointment scheduling and providing referrals to internal departments such as the office of the registrar, student involvement, or counseling and student support services.

The successful candidate will be able to meet deadlines and work accurately and with confidentiality. The candidate should be capable of collaborating with multiple departments and thrive in a fast-paced environment. The candidate must exhibit exceptional customer service, communication, and organizational skills. They should also display a commitment to honesty, integrity, and discipline.

Minimum Qualifications:   

• Bachelor's degree
• At least one year of related experience
• Computer skills, including Microsoft Office Suite software

Preferred Qualifications:

• Successful work experience in an educational environment
• Experience with Banner software

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.