Position Title: Assistant Director, Financial Aid Advising

Department: Financial Aid

Advertised Pay: Competitive

Campus Location: Washburn University

Application Deadline:  Application review will begin as applications are received and will continue until the position is filled. Applicants can be assured of full consideration if submitted by 5 Days from the Posting Date, August 27, 2025.

Special Instructions to Applicants: Candidates will need to create an engaging 5-10-minute presentation on a specific topic within financial aid. The presentation should be targeted to an audience of students, parents, or high school administrators.

Position Summary:

Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of over 5,500 undergraduate, graduate, and law students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to the Great Colleges to Work For® program.

The Assistant Director of Financial Aid Advising is responsible for managing a team of Financial Aid Advisors and student employees between the Washburn and Washburn Tech campuses. This position collaborates with departments across campus to ensure students receive clear and accurate information promptly. This may include managing outreach efforts, one-on-one appointments, and training.

Essential Functions:
Supervise a team of Financial Aid Advisors and student employees.
• Educate and advise students and their families regarding financial aid policies, processes, and aid programs.
• Resolve escalated student financial concerns
• Organize Financial Aid presentations and other events
• Create videos, handouts, and communications to promote FAFSA completion and advise on other student financial aid topics.
• Monitor trends and developments in financial aid to identify best practices that will enhance the University’s enrollment.
• Supports the Financial Aid office/staff during peak times or as requested to assist with workload or special projects.
• Perform additional job-related duties as assigned or as appropriate.

Required Qualifications:
Bachelor's degree and three years of full-time work experience in financial aid, higher education, or customer service.
Experience developing and delivering presentations to targeted groups.
Demonstrated effective communication skills.
Experience resolving student or customer issues while providing effective customer service
Experience working with an integrated software system such as Ellucian Banner.
*This position requires access to U. S. Department of Education (ED) databases; Common Origination & Disbursement (COD), National Student Loan Data Systems (NSLDS), and Central Processing Services (CPS) and to have access to these databases, applicants cannot be in default or owe an overpayment in any Title IV Federal Financial Aid program.

Preferred Qualifications:
Two years of experience advising students in Financial Aid.
Supervisory experience.
Master's degree.

Exempt, Full time,Mon-Fri, 8am-5pm   
Background Check Required