Customer Service Support- In Home Care - South East

• Maximum term until 9/2/25 (secondment fill) with prospect to move into a permanent role pending availability; Full-Time role
• Hybrid model, monthly need to attend in-person meetings in head office Camberwell.
• Secure employment in a growth industry
• Attractive pay rates with salary packaging benefits

About Baptcare

We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.

The Role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices. 

To summarise in short…

• Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
• Liaise with Baptcare customers daily to provide admin support for customer ‘care plans’
• Daily administration: updating customer notes + budgets, updating schedules, processing invoices
• Month-end reports

For You

• You will be working mostly work from home moving into hybrid model with monthly need to attend in-person meetings in Camberwell
• Access to not-for-profit salary packaging
• Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.

Key Selection Criteria

• Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

Next Steps

Click ‘Apply’ to submit your application

Please address the above-mentioned Key Selection Criteria

Applications will close on 29th September 2024 however suitable applicants will be contacted as they come in.

 Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

 Please visit our careers page for more information: https://careers.baptcare.org.au/home-care-careers

If you require support with the application process, please contact talent@baptcare.org.au

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.