Care and Support Services Manager

Full-time –Permanent

SCHADS 8.1

Sunshine, VIC

ABOUT BAPTISTCARE

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

 About the Opportunity

The Care and Support Services (CASS) Manager Victoria is responsible for providing operational management, program integration and sector reform across BaptistCare’s Out of Home Care community services programs - Foster Care, Kinship Case Contracting, Kinship First Supports and Targeted Care Packages Teams. The role drives the delivery of targeted services to improve outcomes for vulnerable children, youth, families, and individuals across Melbourne.

The CASS portfolio encompasses oversight of early intervention programs in collaboration with Communities for Children and out of home care programs in collaboration with Child Protection. The portfolio also provides oversight of BaptistCare's Sanctuary program, providing support to the vulnerable people seeking asylum cohort.

The role is a senior leadership role within the Community Services Victoria team and will participate in strategic planning, knowledge management, innovative practice, and reform implementation within the portfolio. The CASS Manager is responsible for positively contributing to the overall effectiveness of the CASS team in service excellence and consumer engagement. This role will have an additional impact through participation in stakeholder relationships, alliances, sector platforms and partnerships, promoting a business to government operations in service delivery.

The role reports directly to the Operations Manager – Community Services Victoria, and indirectly to the General Manager – Community Services.

What You'll Do

• Manage day-to-day operations of community care services
• Support and develop team members through coaching and mentoring
• Build trusted relationships with clients and their families
• Ensure compliance with funding requirements and quality standards
• Collaborate with healthcare professionals and community organizations
• Monitor service delivery and identify opportunities for improvement

What You'll Bring

• Tertiary qualification in social work, nursing, allied health, or related field
• Proven experience in community services or healthcare management
• Strong understanding of person-centered care principles
• Excellent communication and interpersonal skills
• Experience with NDIS, aged care, or disability services
• Current driver's license and willingness to travel within Victoria

How to Apply

Click 'Apply Now' to submit your application. 

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• A medical assessment will be conducted to see if you are physically capable for the role

If you require support with the application process, please contact georgie.venizelos@baptistcare.org.au

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.