Customer Enquiry Consultant

Full-time – 6-month contract

Camberwell, VIC

About the Role

As a Customer Enquiry Consultant, you will be the first point of contact for customers and families reaching out to BaptistCare for support and services. You will play an important role in creating a positive and welcoming experience by listening to customer needs, responding to enquiries with empathy, and connecting customers with the most appropriate service or team.

This is a customer-focused role where your ability to communicate clearly, build rapport and provide a seamless customer experience will make a meaningful difference. You will manage enquiries that come through via phone, email, and web, support follow-up activities, and work closely with internal teams to ensure customers feel supported throughout their journey with BaptistCare.

Every interaction is an opportunity to reflect BaptistCare’s values.

About You

You are a compassionate and approachable communicator who enjoys helping people and delivering exceptional customer service. You genuinely care about delivering a positive customer experience and take pride in helping vulnerable people and their families feel heard, supported and connected to the right care and services.

You will bring:

• Exceptional communication and interpersonal skills
• A warm and professional phone manner
• Strong customer service skills
• Confidence communicating with customers over the phone and via email
• A proactive and positive attitude
• The ability to multitask and manage competing priorities
• Strong attention to detail and accurate data entry skills
• Resilience and adaptability in a fast-paced environment
• A collaborative and supportive team approach
• A willingness to learn and understand BaptistCare's services
• Alignment with BaptistCare’s values

Additional Requirements

• Willingness to undertake a satisfactory Police Check
• Willingness to undertake a medical assessment
• Ability to meet the inherent requirements of the role

About us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia. 

How to Apply

Click 'Apply Now' to submit your application. 

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• Must have a Working With Children Check.
• Must have a Driver’s licence and own reliable vehicle.

BaptistCare – Inspired by Jesus to champion care for all.

Baptistcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.