About the role

Are you passionate about making a difference in people's lives? selectability is seeking a dedicated service navigator to join our team. In this role, you will play a crucial part in connecting individuals with the mental health and community services they need. As a service navigator, you'll provide guidance and support to consumers, helping them navigate available services and resources.

Key responsibilities include but are not limited to:

Support NDIS Access and Referrals: focus on assisting consumers with National Disability Insurance Scheme (NDIS) access requests and managing referral pathways

Enhance Service Integration: work to improve the integration of local health services and make the health system more accessible for individuals with severe mental illness and associated psychosocial disorders

Customer Service: serve as the primary point of contact and deliver exceptional customer service for all mental health referral inquiries

Needs Assessment: conduct comprehensive assessments using a range of evidence-based tools and processes to ensure effective progression of referrals

Service Provider Support: provide necessary information and assistance to service providers regarding service availability

Inreach and Outreach Services: offer inreach and outreach support to connect consumers and carers with the necessary services and supports

Regional Information Resource: act as a key regional source of information on psychosocial resources

If you're ready to make a meaningful difference and help individuals access the support they need, we invite you to apply for the service navigator position at selectability.

About you

To be considered for this rewarding role you will have great interpersonal skills and the ability work as part of a team.

To be successful you must:

• experience in the mental health sector (highly desirable)
• a working knowledge of the NDIS
• a commitment to best practice
• experience in stakeholder engagement (desirable)  
• strong attention to detail and time management skills
• ability to multitask in a fast paced environment
• ability to quickly and effectively engage with consumers
• the ability to work with culturally and linguistically diverse communities and individuals
• demonstrated ability to use databases and Microsoft Office Suite
• the ability to analyse and translate information into practical consumer insights
• most importantly… a positive attitude!

Role Requirements

• a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencing)
• a current yellow card exemption or NDIS Worker Screening Clearance (or the ability or obtain prior to commencement)
• NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability or obtain prior to commencement)
• a current minimum P1 "C" class Queensland drivers licence
• roadworthy vehicle with comprehensive insurance 

About the offer

The service navigator is a fulltime fixed term position until the end of June 2025 based in Townsville.

We offer a range of benefits including:

• hourly rate of $33.41 - $36.46 + super
• up to $15,900 FBT salary packaging benefits
• 50% discounted training via our RTO 
• flexible working arrangements 
• career pathways and opportunities for development
• employee assistance program offering confidential counselling support for employees 

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. 

If you would like more information, please contact selectability's Townsville HR Team on 07 4453 0100 or by email hrtownsville@selectability.com.au 

About us

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

If you would like to know more, please visit our website.