Who We Are

At REMONDIS, we’re not just one of the world's largest recycling, service, and water companies—we’re a global family-owned business turning waste into resources. Operating across four continents with over 40,000 employees, we've been proudly driving sustainability and innovation in Australia since 1982.

At REMONDIS, we see waste not as rubbish, but as potential. If there’s a sustainable way to divert waste from landfill, we’ll find it. Join us in a role where you can make a real difference, keeping customers engaged and contributing directly to our commitment to a greener future.

Why You'll Love This Role

We have an exciting opportunity to join our dedicated National Sales Team based in Richlands, Queensland as Customer Retention Officers. This role is crucial to our business—interacting directly with customers who wish to cancel services and proactively engaging with customers nearing contract expiry to renew their agreements.

You'll join a supportive, collaborative team focused on retaining and enhancing customer relationships, making every interaction count. We provide comprehensive training to ensure your success from day one.

What You'll Do

• Directly engage with customers wishing to cancel, actively listening to their concerns and providing tailored solutions to retain their business.
• Proactively contact customers nearing their contract end dates to negotiate and renew agreements, reinforcing the benefits and value of REMONDIS services and ensuring seamless service continuity.
• Utilise our in-house review tools to generate feedback and proactively address customer issues, enhancing satisfaction to achieve outstanding customer experiences.
• Collaborate closely with internal teams to resolve customer issues swiftly and efficiently.

What Makes This Role Stand Out

• Meaningful Work: Every successful customer retention directly supports environmental sustainability.
• Supportive Team: Join a friendly, driven team dedicated to helping each other achieve common goals.
• Career Growth: Opportunities for career progression within a global company that values internal growth and development.
• Recognition: Your contributions will be recognised, with performance incentives and celebrations of success.

Who You Are

We’re looking for empathetic and persuasive communicators who are driven to build lasting relationships with customers. You'll thrive in this role if you are:

• Excellent at building rapport and understanding customer needs.
• A strong negotiator, comfortable having meaningful conversations around contract renewals and customer retention.
• Resilient and adaptable, with a genuine desire to turn customer interactions into positive experiences.
• Organised and detail-oriented, skilled in managing your workload effectively.
• Experienced in customer service, retention, sales, or related roles (preferred).

Ready to Take the Next Step?

If you have a passion for customer engagement and retention, combined with a genuine interest in sustainability, this role is your next career move. Apply today and start your rewarding journey at REMONDIS!

To apply, ensure you have:

• A current driver’s license.
• Proof of Australian working rights (passport, visa, etc.).
• The ability to pass a police check and pre-employment medical (including drug and alcohol screening).

REMONDIS is an Equal Opportunity Employer. We warmly welcome applicants from diverse backgrounds and strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

Make a difference—join us today!