We are hiring for a Customer Care Team Leader to join our National Inside Sales & Customer Care team in Brisbane!

As our Customer Care Team Leader, you’ll be the operational leader of our national customer care and retention function, managing the team day-to-day, keep BAU running, and step in directly on escalated customer matters. You’ll balance people leadership with hands-on problem solving, ensuring the team delivers consistent outcomes across our national network.

What you’ll be doing

• Lead, coach and develop a team of Customer Care and Retention Officers
• Manage day-to-day operations—workload, rostering, coverage, and service levels
• Handle escalated customer disputes, ETF negotiations, and settlement decisions
• Own the team’s Salesforce reporting and retention performance metrics
• Coordinate with branch operations and credit management to resolve customer issues
• Drive team performance through coaching, one-on-ones, and structured development
• Ensure the team follows established retention workflows and compliance processes

About you

• Experienced people leader who can coach, motivate and hold a team accountable
• Confident managing difficult customer conversations and escalated disputes
• Strong written communicator—you can draft professional correspondence under pressure
• Comfortable with CRM systems (Salesforce preferred) and Excel-based reporting
• Commercially minded—you understand contracts and can balance retention against financial obligations
• Waste management or service-contract industry experience is a plus, but not essential

Why you’ll stay

• Autonomy to run your team and make decisions—you won’t be micromanaged
• Genuine variety—people management, customer escalations, reporting, and process improvement
• Work with real impact in sustainability and the circular economy
• Career development in a growing national business with global backing

About REMONDIS

REMONDIS is one of the world’s largest recycling, service and water companies, with 40,000+ employees across four continents and 40 years in Australia. We’re committed to environmental sustainability and the circular economy—turning waste into a resource.

To apply

You’ll need proof of entitlement to work in Australia. Pre-employment checks (including medical and drug & alcohol testing) apply in line with role requirements.

REMONDIS is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.