Own the Ops. Drive the Difference. ✈️

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

We’re searching for a proactive, people-first Operations Manager to join our leadership team overseeing our Cairns & Darwin Airport operationsin a Full-Time capacity. This is your chance to be at the centre of it all — managing day-to-day operations across multiple retail concepts and working closely with senior leadership to ensure everything runs smoothly, safely, and with excellence.

What You’ll Do:
✅ Oversee day-to-day operations across multiple airport retail stores
✅ Lead and support store teams to deliver outstanding customer service
✅ Ensure compliance with airport regulations, health & safety, and company policies
✅ Collaborate with internal teams and airport stakeholders for smooth operations
✅ Track and report on operational costs, budgets, and forecasts

What We’re Looking For:
💼 Proven experience in a multi-site or high-volume operations management role
👥 Strong people leadership skills — able to coach, guide, and motivate diverse teams
🧠 A solution-oriented mindset with strong analytical and organisational skills
🗣️ Excellent communication and stakeholder management abilities
⏰ Flexibility in regards to hours is essential to ensure the smooth operation of our business and to meet the needs of our stakeholders
🪪 Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

🚗 Parking – No one likes paying for it! You will enjoy free airport parking as one of the perks of the job!
🛍️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
🚀 Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
✈️ Work in a Dynamic Airport Environment – Where no two days are the same!

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. 

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📢 APPLY NOW to lead operations that make travel better for thousands of customers daily!