Support the Queenstown Duty-Free with a dedicated PRC focus

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

As a full time PRC Specialist in Queenstown airport, your role will be to provide dedicated PRC support to Queenstown Aelia, driving PRC customer awareness, engagement and sales through social media, group support, customer service and travel partnership activity.

What You’ll Do:
✅ PRC Social Media: build awareness and consideration through RedNote (Xiaohongshu) content.
✅ Customer & Group Engagement: support PRC customers and facilitate PRC group visits. 
✅ Commercial: support payment promotions and identify opportunities to drive PRC conversion and sales.
✅ Customer Insights: collect and share feedback on popular products, customer needs and market trends.
✅ Travel Partnerships: support PRC travel trade and partner activity as new opportunities are developed.

What We’re Looking For:
✅ Fluent Mandarin speaking and strong English communication skills.
✅ Strong understanding of PRC customer needs, shopping behaviour and cultural expectations.
✅ Customer service mindset with the ability to engage confidently with PRC customers and tour leaders.
✅ Experience in retail, tourism, airport retail, travel trade or PRC-focused marketing/social media.
✅ Experience creating content for RedNote (Xiaohongshu) or other Chinese social media platforms.
✅ Existing knowledge or relationships within PRC travel trade, tour groups or payment partnerships. Mandatory Certifications (role/market dependent)
✅ Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

🚗 Parking – Based on location we offer free/subsidised airport parking for our employees
✈️ Dynamic Airport Environment – Work where no two days are the same
🛍️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. 

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📢 APPLY NOW and let’s make travel retail magic together!