About the role

Facilitate the Accreditation application management process, including the provision of case management and customer service requests in line with the NHVR’s scope of services. Create, update and maintain accreditation records, and provide accreditation information to the Accreditation Supervisors, Operations Advisors and Manager as required.

This role will see you receive, assess and process accreditation applications and facilitate case management, including the collection of relevant applicant information (e.g. Compliance History Checks) and provide application information to the Accreditation Supervisors, Operations Advisors and Manager as required.

Key responsibilities of this role are: (but not limited to)

• Deliver end to end customer services in line with defined guidelines, including application status updates, application outcomes and provide support to heavy vehicle industry to improve accreditation requirements
• Coordinate accreditation activities including audits, evidence collection and ongoing compliance monitoring by liaising with auditors and external partners as required, including maintaining accurate records, registers and evidence to support audit readiness and ongoing industry compliance
• Prepare documentation, evidence and maintain audit report records to support accreditation, including tracking corrective actions and referring identified non compliances to the Accreditation Supervisors, Operations Advisors or Manager
• Support the Manager Accreditation Services by providing recommendations and preparing case management and accreditation documentation including maintaining accurate accreditation data
• Taking ownership of caseloads & lead the solution creation before escalation by working autonomously to deliver agreed priorities, accountabilities and timeframes
• Deliver customer requests including the raising of refunds as required by preparing and issuing consumer deliverables (i.e. interception books, vehicle labels)
• Contribute to team performance and process improvement initiatives

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

 About You

To be successful in this role you will possess

• Demonstrated interpersonal skills and the ability to manage effective relationships with customers, stakeholders and the team
• Demonstrate the ability to identify gaps in compliance and recommend improvements, including facilitate root cause analysis for non-compliances
• Proven experience in utilising data dashboards or analytics tools to identify trends and visualize compliance performance and bring insight into safety culture and behavioural drivers behind compliance failures (or ability to rapidly acquire this)
• Proven Microsoft application & SAAS Systems knowledge with the ability to perform integration and Importing data knowledge into central systems e.g. Excel, SharePoint and Power BI (or ability to rapidly acquire this)
• Demonstrated strong written communication skills including the ability to clearly and concisely articulate complex issues and risks in high level documentation including reports, briefings, business cases and service level agreements.
• Demonstrated attention to detail, with focus on accurate and timely delivery of data entry and application processing
• Demonstrated ability to manage self and work autonomously to deliver quality outputs within agreed priorities, accountabilities and timeframes

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer-

• A competitive salary package from $97,196.85 + superannuation
• Monthly RDO and paid leave over Christmas closure.
• Hybrid working environment – up to 2 days from home.
• Up to14.5% superannuation through a co-contribution scheme
• Leave loading 17.5%
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5.00pm 16th May 2025 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.