Job Summary

he Manager of Finance Operations (Manager of Accounts Receivable) is primarily responsible for overseeing the invoicing/billing and collection efforts for the college’s Bursar offices. This position directly reports to and works closely with the college’s Bursar. This position ensures that specific billing and collection functions are performed in accordance with KCTCS policy and business procedures, and in compliance with all state statutes and federal requirements. The position is responsible for maintaining organized, accurate, timely, and confidential business records, reports, and documents. Reviewing the contents and information regularly with the Bursar.

Job Duties:

• Serves as direct supervisor for specific Bursar Office staff (Account Receivables Specialist and Coordinator of Third-Party Billing).
• Mentors, plans, trains, and appraises performance of staff members as well as establishes work schedules and approves time sheets and absence requests.
• Oversees assigned staff PPE process, provides annual training reviews and assists with professional development opportunities.
• Ensures college’s resources by managing the billing/invoicing system. Verifies all accounts are tracked, reviewed, and collected in accordance with KCTCS Policies and Business Procedures.
• Audit Weekly and Monthly Receivable Reports, provides updates and information to College Leadership as requested. Manages the tracking of student account balances/bad debt and the College DNP process.
• Manages and confirms compliance with Third-Party Vendor external portals/websites (DOD-MOU, WIOA EPTL, Americorp, ArmyIgnite, Amazon, ect.).
• Ensures Access to information by assisting with Marketing and Communication of Payment Arrangement Deadlines and available Payment Options.
• Provide students, vendors, faculty, and staff with high quality customer service.
• Ensures Student Success by trouble shooting student account issues. Serves as internal liaison working closely with other departments (Admissions, Advising, Financial Aid, Records, etc…) within the College.
• Billing – (Although position is a direct supervisor, it is expected to be active in the collection efforts as much as possible.) Assists with processing non-credit AR invoices in PeopleSoft in accordance with KCTCS policies and procedures. Assists with third-party vendor invoicing and collection of student account debt.
• Serves as liaison (college representative) for KY Department of Revenue, Barnes & Nobles, University of Kentucky, NBS Payment Plan, Blackboard student call center and Bank Mobile.
• Completes other Misc. Duties as assigned by Supervisor.

Annual Goals & Priorities
• Ensures College Resources by reviewing KCTCS policies and business procedures to ensure compliance and enhance awareness throughout the college community regarding the assessment and collections of student, third party vendor, and non-credit receivables.
• Ensures Student Success by continuing to develop relationships with other college departments while striving to improve processes and efficiencies within the college community.
• Ensures Access by strongly and clearly communicating payment arrangement deadlines and available payment methods and options that are available.
• Improve internal communication of KCTCS policies and applicable updates with Bursar’s Office staff.

Professional Development
• Attend and actively participate in college wide events, such as; Fall Kickoff, Holiday Reception, Faculty/Staff Awards Reception, End of Year Celebration, and other events as schedule allows.
• Complete BCTC internal annual training (sexual harassment, VAWA and IT responsible user).
• Complete all Mandatory KCTCS trainings.
• Actively participate & complete additional professional development opportunities as schedule allows.

Internal Service/Leadership Opportunities_____________________________________________________
• Meet with new students/ parents to review student billing payment options; Bank Mobile processes, payment deadlines, and other billing procedures. Serves as student orientation presenter (as needed).
• Work with college-wide departments to improve the exchange of ideas and data that could aid in improving the customer service we provide to BCTC students, faculty and staff.
• Provide input into college operations, administrative issues and critical needs by actively participating in the administrative planning team and various college work teams and committees (to be determined).
• Assists with staff training and annual PPE reviews.

Minimum Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance or related field of study, and 1 year related experience or equivalent. 

Preferred Qualifications:

•Bachelor’s degree in business administration, Accounting, Finance or related field of study, and 5 years related experience or equivalent.

Additional Skills Requested:

Commitment to the mission of a comprehensive community and technical college and to personalized business services.
• Honesty, Professionalism, Determination, and Punctual.
• Excellent customer service skills with emphasis on treating others with respect and dignity.
• Personal and professional integrity with an emphasis on confidentiality and attention to detail.
• Excellent interpersonal, teamwork, and communication skills (written and oral).
• Demonstrated ability to work collaboratively with others, prioritize, and multitask.
• Technical knowledge and skills in business software systems.
• Knowledge of bookkeeping, accounts receivable, billing/invoicing, & collections processes are required.
• Understanding of legal and audit constraints with respect to cash handling, banking, and collections.
• Administrative experience in a complex organization. Experience in an educational setting preferred.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.