Job Summary

Manages the daily operations of the Financial Aid Office, including problem solving, exercising professional judgment and direct supervision of a portion of the staff.

**Internal Candidates are being considered.**

Job Duties:

• Focuses on the daily responsibilities of the Financial Aid Office to ensure smooth departmental operations. Serves as the primary contact for staff when they encounter unresolved issues.
• Develops, implements, and maintains operational plans, programs, and systems, collaborating with the Systems Office Financial Aid for resolutions when necessary
  
• Oversees staff performance and goal achievement, directing their activities, providing feedback, and conducting annual reviews.
  
• Utilizes a comprehensive understanding of all positions to step in and assist or complete tasks in the absence of other staff members.
  
• Handles special projects assigned by the Director of Financial Aid.
  
• Processes professional judgment requests in conjunction with the Director of Financial Aid.
• Other duties as assigned.
  
  

Minimum Qualifications:

• Bachelor's degree or equivalent in Business, Communications, Education, or related field.
• Two to Four years experience in Financial Aid
  
• Working knowledge of financial aid systems and processes.
  
• Previous experience in a supervisory or leadership role
  
• Ability to handle conflicts and provide constructive feedback.
  
• Strong leadership, problem-solving, and decision-making skills
  
• Strong communication skills, both verbal and written.
  
• High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
  
• Skilled in engaging and supporting students from diverse different cultural and socioeconomic backgrounds.
  
• Professional and courteous communication at all levels, both internally and externally.
  
• Efficiently prioritize and meet deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
  
  

Preferred Qualifications:

• Proficiency in using financial aid management systems.
  
• Experience working at the community college level.
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.