Job Summary

Performs a variety of clerical library and Information Commons work related to such activities as collection maintenance on assigned campus, assisting patrons/students with a variety of questions for the library and Information Commons in various modalities.

Job Duties:

• Provide embedded librarian services.
  
• Serves as a first point of contact while also providing excellent customer service, sharing accurate information with students, staff, faculty and the community for the Information Commons.
  
• Assist and instruct patrons in using and learning to independently access library databases and online library catalogs; Supports students with computer access and other general library questions.
  
• Documents services provided to the Gateway community by correctly completing Information Commons and Library Tickets
  
• Library collection maintenance activities including orderly maintenance of shelves, as directed
  
• Keeping the Information Commons desk area organized and uncluttered, maintaining a comfortable and safe working environment.
• Completing secondary tasks as assigned by department heads or supervisor.
• Other duties as assigned.
  
  

Minimum Qualifications:

• Associate's degree or equivalent in Library Science, Information Science or similar.
  
• One to Three years relevant experience.
  
• Experience working at a customer service/information desk.
  
• Experience working in libraries and using library databases
  
• Must be able to work independently.
  
• High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
  
• Skilled in engaging and supporting students from diverse different cultural and socioeconomic backgrounds.
  
• Professional and courteous communication at all levels, both internally and externally.
  
• Clear verbal and written skills.
  
• Efficiently prioritize and meet deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).

Preferred Qualifications:

• Bachelor's degree or equivalent in Library Science, Information Science or similar.
  
• Experience working at the community college level is preferred.

Additional Skills Requested:

• Problem-Solving Skills: Ability to assist patrons in learning to independently access library resources and troubleshoot any issues they may encounter.
  
• Customer Service Skills: Ability to provide excellent customer service, acting as the first point of contact and sharing accurate information with students, staff, faculty, and the community.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.