Job Summary

The Military and Veterans Services Program Coordinator/School Certifying Official provides a holistic case management model of student services to facilitate student completion of educational goals. The Military and Veterans Services Program Coordinator/School Certifying Official will assist students seeking guidance regarding the programs (federal and state) offered by veteran's affairs. In addition, will provide information on community resources, monitor academic progress, provide guidance/coaching, and identify (collaboratively) solutions to barriers (social and academic). The Military and Veterans Services Program Coordinator/School Certifying Official will assist students with understanding college procedures and policies and respond to questions from students, parents, faculty, staff, and other interested parties.

Job Duties:

• Certify enrollment and changes in enrollment of eligible students to the veteran affairs. 
  
  
• Assist students in the application process regarding receipt of their veteran benefits, as well as their financial aid application, application to BCTC, and any other required forms
  
  
• Maintain appropriate student records in compliance with the veteran affairs requirements.
  
  
• Request approval from the state approving agency of new educational programs. 
  
  
• Provide the state approving agency with certified copies of current college catalog, handbook, and academic calendar.
  
  
• Organize payment authorizations from third party agencies and provides that information to the business office, bookstore, and financial aid.
  
  
• Act as a liaison and resource for veteran and military affiliated students.
  
  
• Assist with maintenance of the Veterans Affairs web page.
  
  
• Coordinate the operations of the Military and Veteran Student Services Veterans Center.
  
• Assist in facilitating programing for military and veteran services.
  
  
• Increase student persistence, retention, certificate/degree/diploma completion, and/or successful transfer.
  
  
• Operate in a case management/high-touch service role, focused on retention management, outreach, and intervention.
  
  
• Provide an welcoming and supportive environment for all students.
  
  
• Regular communication with students, staff, and faculty through various means such as e-mail, phone, classroom visits, video appointments (Teams, etc.), text, and face-to-face conversation.
  
  
• Develop and enact ongoing communication and targeted outreach plans for the military and veteran population including email, texting campaigns, social media, etc. 
  
  
• Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues, accessibility services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
  
  
• Appropriate documentation and concise notes of student interactions, referrals, resources, and interventions.
  
  
• Serves on college and system-wide committees as assigned. 
  
  
• Supervise VA work-study students.
  
  
• As a member of the Registrar’s staff will assist in other areas as needed.

Minimum Qualifications:

• Bachelor's degree (related field) and four years related experience, or equivalent.

Preferred Qualifications:

• Master’s degree in related field and four-years related experience, or equivalent.
  
  

Additional Skills Requested:

• Knowledge of VA policies and certification procedures
  
  
• Excellent communication skills, organizational skills, leadership skills, attention to detail, and technical and professional knowledge
  
  
• Strong problem-solving skills
  
  
• A positive attitude and ability to plan and adapt to change
  
  
• Ability to collaborate effectively with college departments and cross-functional teams

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.