Job Summary

The Advising department of Jefferson Community and Technical College has an opening for an Advising Specialist.

Job Duties:

This position will be responsible for
· Serve as primary desk employee for checking in students at the advising center.
· Enrollment support for add/drop needs.
· Answer basic advising questions to prevent/minimize wait times for brief concerns.
· Schedule advising appointments.
· Provide students with information on other campus resources and locations.
· Student outreach for enrollment.
· Assist students with Student User Account and Self-Service Activities, to include but not limited to:
· User Account Setup
· Completion of the Student Activity Guide.
· Completion of Probation Modules
· Self-Registration support
· Student outreach for enrollment support.
· Serves as primary virtual advising check-in for virtual RAD and virtual walk-in.
· Assists with questions and virtual room assignments.
· Assist Advisors with office task/projects as needed.
· Assist student workers with office tasks.
· Assist with Advising Center email account

Minimum Qualifications:

Associate’s degree (related field) and three years related work experience, or equivalent.  

Preferred Qualifications:

Ideal candidates have previous customer service and/or PeopleSoft (or similar database) experience.

Additional Skills Requested:

Physical Requirements:
Comfortable environment and sedentary work: no unusual physical requirements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.