Job Summary

The primary purpose of the part time Veteran Services Associate (Student Support Specialist II) is to provide administrative and certifying support for Veterans Services. This position will be located primarily at the Hopkinsville campus.

Job Duties:

1. Serve as a point of contact for Veteran Services, providing excellent customer service to
students, faculty, and staff by answering inquiries about military-connected benefits
through available resources and services to ensure timely and accurate responses.
2. VA School Certifying Official for Hopkinsville Community College. Certify student
enrollments through VA Enrollment Manager according to Veterans Affairs education
benefits regulations. Ensure compliance with benefits awarded to ensure proper
accounting in the HCC PeopleSoft student administration system and VA Enrollment
Manager. Process dependent tuition waivers from the Kentucky Department of Veteran
Affairs. Complete required SCO annual trainings.
3. Ensure accurate data-entry related to military education benefits and mandated
documentation to comply with Veteran Affairs law and regulation.
4. Maintain and update appropriate application and student records and assist students in
completing required applications across the college and Veteran Affairs education
systems.
5. Other duties as assigned by Fort Campbell Campus Director.

Minimum Qualifications:

1. Bachelor degree and two years related work experience, or equivalent.
2. Demonstrated excellent customer service skills/soft skills.
3. Demonstrated attention to detail.
4. Demonstrated excellent organizational skills, and the ability to multi-task in an open office
environment and respond to issues and concerns that affect the department.
5. Discretion in handling high level, confidential materials related to the department.
6. Demonstrated excellent written and oral communication skills.
7. Demonstrated excellent database and computer skills. 

Preferred Qualifications:

Additional Skills Requested:

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.