Job Summary

The Part-Time Business Office Assistant supports the Business Office by assisting with student account outreach and payment solutions. This role involves contacting students regarding past-due balances, providing accurate account information, and assisting with payment plans and payment options. The ideal candidate is professional, detail-oriented, and comfortable working with sensitive financial information while providing excellent customer service.

Job Duties:

Student Account Outreach
• Contact students via email, phone, or text regarding past-due balances
• Provide accurate information on account balances, deadlines, and next steps
• Maintain a professional and respectful tone in all communications

Payment Support and Solutions
• Assist students with establishing payment plans
• Explain available payment options
• Support students in resolving account holds related to unpaid balances

Account Review and Documentation
• Review student accounts for accuracy and outstanding charges
• Document collection efforts and student interactions in the system
• Maintain detailed and organized account records

Reporting and Follow-Up
• Monitor delinquent accounts and conduct timely follow-up
• Assist with reporting on collection activity and payment trends

Minimum Qualifications:

High school diploma/GED 

Preferred Qualifications:

Previous experience in customer service, collections, accounts receivable, billing, or office administration preferred

Additional Skills Requested:

• Strong communication and customer service skills
• Attention to detail and accuracy
• Basic knowledge of billing or financial systems preferred
• Ability to handle sensitive information with professionalism and discretion

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.