Job Summary

Henderson Community College is seeking a Student Support Specialist I to join the Financial Aid Department. This position assists students with a variety of academic, professional, and personal support services designed to help them overcome academic and non-academic barriers, successfully navigate college processes, and develop the skills and resources needed to support retention and graduation.

The Student Support Specialist serves as an important point of contact for students and provides welcoming, responsive, and confidential assistance while connecting students with appropriate financial aid and college resources.

Job Duties:

1. Student Support and Customer Service
o Provides students with standard information, resources, and assistance related to
financial aid and student support services.
o Assists students in identifying appropriate college resources and directs more complex
questions to the appropriate staff member.
o Provides professional, courteous, and student-centered service through in-person,
telephone, email, and other communications.
2. Orientations, Workshops, and Programs
o Assists with the facilitation of student orientations, financial aid workshops, outreach
activities, and other student programs.
o Helps prepare materials and resources for presentations and student events.
o Supports departmental efforts designed to improve student awareness of available
resources and services.
3. Student Records and Administrative Support
o Updates and maintains confidential student records in accordance with applicable
college procedures.
o Assists with routine data entry, document management, and other administrative
functions within the Financial Aid and the Student Affairs Department.
o Maintains accuracy and confidentiality when working with student information and
records.
4. Student Communications
o Distributes communications to targeted student audiences under general supervision.
o Assists with email, telephone, and other outreach to students regarding required
actions, available resources, workshops, programs, and important deadlines.
o Helps ensure student communications are clear, accurate, timely, and supportive.
5. Departmental Support
o Collaborates with Financial Aid and Student Affairs staff and other college
departments to help students navigate college services and address barriers to
success.
o Provides general administrative and customer-service support to the Financial Aid
Department.
o Performs other duties consistent with the responsibilities of the position.

Minimum Qualifications:

• Bachelor’s degree or equivalent years of experience.
• Typical years of relevant experience: 0–2 years. 

Preferred Qualifications:

• Strong customer-service and interpersonal skills with the ability to work effectively
with students from a variety of backgrounds.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive student
information.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and priorities in a student-service
environment.
• Ability to work collaboratively as part of a team.
• Basic proficiency with computers and standard office technology.
• Ability and willingness to learn college systems, financial aid processes, policies, and
procedures.
• Commitment to providing accessible, respectful, and student-centered service.
• Experience working in higher education, student services, financial aid, customer
service, or a related environment.
• Experience assisting students or customers with completing forms, navigating
processes, or resolving routine questions.
• Experience working with confidential records or information.
• Familiarity with Microsoft Office applications and electronic records/document-
management systems.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.