Job Summary

Start Center Lead sat Gateway Community and Technical College, provide complex administrative support and dissemination of information to students, staff, faculty and the community and are an integral part of Gateway Community and Technical College’s student retention and success initiatives. Start Center leaders foster a collaborative, inclusive, and student-centered environment, while organizing and facilitating the day-to-day operations of the Start Center desk.

Job Duties:

• Counsels prospective and admitted students on educational planning and career opportunities.
• Creates a welcoming and inclusive environment that supports student engagement and success.
  
• Assists with the coordination of daily operations and student-facing services within the Start Center, the college's primary enrollment services location.
• Collaborates with Enrollment Management and other college departments to identify and address barriers to enrollment while supporting students throughout the onboarding process.
  
• Connects students and the community to appropriate departments, programs, and resources to address needs and ensure a seamless experience.
  
• Collaborate with staff and students to maintain an organized, safe, and efficient work environment.
• Other duties as assigned.
  

Minimum Qualifications:

• Associates degree in Communications, Library, Business, Computer Technology or related field and 1-3 years of relevant experience
  
• Ability to serve as the first point of contact and provide accurate, helpful information to students, staff, faculty, and community members.
  
• Capable of scheduling desk coverage, maintaining an organized workspace, and documenting services accurately.
  
• Skilled at connecting individuals to appropriate resources and adapting to dynamic situations.
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
   

Preferred Qualifications:

• Knowledge of Higher Education Advising
  
• Experience mentoring or guiding student workers or peers.
  

Additional Skills Requested:

Minimal Physical Requirements –Light lifting, occasional exposure to mild environment elements, minor safety hazards

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.