Job Summary

Maysville Community & Technical College is advertising for a part-time Student Support Specialist. This is an in-person position on Licking Valley Campus in Cynthiana, KY and is not eligible for remote benefits. Assists students with a variety of academic, professional, and personal support services to overcome academic and non-academic barriers.

Job Duties:

•Assist students with college technology and self-service systems, including account access, Blackboard, PeopleSoft, student email, campus computers, printing, digital course materials, and other online resources.
•Provide testing and academic support services, including proctored exams, testing accommodations, and connections to tutoring and other academic resources.
•Assist students with locating and ordering textbooks, accessing required course materials, obtaining student ID cards, and utilizing campus resources such as loaner computers, calculators, and the food pantry.
•Connect students with library staff for research and reference assistance, including guidance on using online databases, locating scholarly resources, and accessing library services.
•Help students navigate common enrollment and records processes, including holds, consent-to-release forms, transcripts, class schedules, and other student self-service functions.
•Provide general assistance with financial aid processes and resources, including FAFSA completion, SAP appeals, scholarships, and financial aid self-service.
•Participate in student orientation, registration, enrollment, and other campus activities as needed.
•Maintain appropriate records of student assistance and testing activities, protect confidential student information, and perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree in any field or equivalent years of experience 

Preferred Qualifications:

Experience with various technology and programs, customer service, student support, education, or administrative services.

Additional Skills Requested:

Customer service, Adaptability, Communication, Technological ability, Organization, Time Management, Dependability, Teamwork

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.