Title: Support Enforcement Specialist Senior, Richmond District, (W1517)

State Role Title: Program Admin. Specialist I

Hiring Range: $50,000 - $56,000, (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location: DCSE CENTRAL VIRGINIA

Agency Website:  www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

NOTE: This position is only open to current state Virginia Dept. of Social Services employees.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

A Support Enforcement Specialist Senior serves as lead program agent on an assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train, orient, cross-train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Minimum Qualifications

Comprehensive knowledge of and work experience in child support enforcement

Demonstrated ability to give guidance to others that promotes teamwork, improving member contributions and team results

Experience analyzing work processes to develop and deliver training to improve processes and results

Demonstrated ability to:
-Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
-Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
-Interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results
-Work in a considerate and respectful way as a team member to set, clarify and achieve team goals

Skill in:
-Information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results
- Performing basic mathematical computations
-Effective oral and written communication combined with strong and effective listening and negotiating skills
-Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications

Additional Considerations

Experience gathering and organizing client documentation to process financial transactions and/or account reconciliation or maintain case activities

Knowledge of and/or experience in legal processes, to include preparing legal documents and providing court testimony

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NOTE: This position is only open to current state Virginia Dept. of Social Services employees.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.