Title: DMV MC Program Specialist-Position # 00972

State Role Title: Program Administration Specialist III

Hiring Range: Commensurate with experience up to $56,000

Pay Band: 4

Agency: Department of Motor Vehicles

Location: MOTOR CARRIER

Agency Website: DMVNOW.COM

Recruitment Type: Agency Employee Only - A

Job Duties

The Department of Motor Vehicles is seeking to hire a Motor Carrier Program Specialist for the MC/Commercial Intrastate Operations Department.
This position performs all Operating Authority and EZ Fleet / EZ REG services including first DMV contact, trouble shooting, training customers to use the systems and process transactions, maintenance and auditing records and termination of accounts. This position provides information and education for all UCR and FMCSA inquiries, as well as oversees and processes UCR payments to DMV. This position is responsible for providing direction, education and information to HVUT customers, as well as processing all HVUT submissions that are required by the IRS. Works collaboratively with other team members, field office and call center staff to ensure that timely smooth quality service is provided. Educates customers about federal and state requirements applicable to their business, and shares information about DMV services and benefits Virginia offers to the motor carrier industry. Staff may not be asked to perform all delineated tasks and responsibilities at all times but will be asked to perform the various duties based on current work demands and staffing availability.
The position responsibilities denoted for the individual tasks represent what may be anticipated for the current performance cycle, but do not reflect all tasks the employee may be asked to perform during the performance cycle.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

*Ability to adhere to the agency's mission and vision.
*Ability to understand federal and state laws and regulations as pertaining to Motor Carrier services and vehicles.
*Ability to interpret and apply knowledge to support motor carrier customers.
*Strong oral and written communication skills.
*Ability to communicate in a courteous, professional and tactful manner both orally and in writing.
*Ability to work with others in a cooperative team environment.
*Ability to adapt to a changing work environment.
*Ability to manage multiple assignments simultaneously.

Additional Considerations

*High school diploma
*Customer service experience.
*Preferred Motor Carrier experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.