Title: DMV Program Support Technicians (Multiple Positions) - Position# 01280 - User Agreement Work Center

State Role Title: Admin Office Spec III

Hiring Range: $36,608 - $44,553

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DATA MANAGEMENT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles is seeking to hire (3) Program Support Technicians for a full-time position with our Use Agreement work center.
The individuals will be responsible for providing support to Use Agreement Services and managing the administrative duties of the Okta Platform. The activities include day-to-day operations for the release of information via the telephone, computer, processing applications, finalizing contracts, and setting up use agreements with fee-paying and non-fee-paying customers, working with the Management Analyst and the Program Manager in resolving customer concerns and problems, setting up users for access to obtain driver, vehicle and personal information, update DMV records via CSS, and indexing and maintaining Use Agreement files in the OnBase system and Excel spreadsheets. The incumbent assists the Management Analyst and Program Manager in the efficient and timely delivery of related services, ensuring compliance with State and Federal statutes governing the release of information from DMV’s records.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

-Working knowledge of business English, grammar and Mathematics, agency and state laws
related to assigned area.
-Working skill using a keyboard, personal computer, and automated systems. Experience with Microsoft, Excel, Word and Outlook.
-Working skill with office operating practices, filing systems and office equipment.
-Demonstrated ability to interpret, explain and apply guidelines, regulations, policies, and procedures to customers both orally and in writing.
-Demonstrated ability to perform detailed work using prescribed procedures.
-Demonstrated ability to communicate courteously and effectively with internal and external customers both orally and in writing.
-Demonstrated ability to work independently.
-Demonstrated ability to conduct extensive research using provided materials and equipment.
-Demonstrated the ability to handle multiple tasks simultaneously and in an effective manner.
Demonstrated the ability to compose correspondence, research, analyze data and reach logical conclusions.

Additional Considerations

-Prior customer service experience required.
-Demonstrated the ability to handle multiple tasks simultaneously

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: 804 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.