Title: Content Migration Specialist #P0238

State Role Title: PR & Mktg Spec IV

Hiring Range: Up to $33/hr. (Commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

NOTE: This is an hourly/wage (P-14) position and Wage employees are limited to working a maximum of 1500 hours in a 365-day period. This position averages no more than 29 hours a week. Wage positions carry no benefits.

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

Content Migration Specialist is responsible for coordinating, managing, and assisting each VDSS division/program with content migration from the exisiting public website to the agency’s new content migration system, which will replace the current site’s infastructure and operations. The position will play a critical role in the coordination, management and strategic implementation of this enterprise project. The role will involve understanding the agency’s content needs and priorities to ensure an enhanced customer-focused digital experience for all stakeholders.

Content Migration Specialist will work closely with content editors, subject matters experts (SMEs) and other critical staff to ensure the project is carried out efficiently, within designated timelines and consistent with the agency’s brand and accessibility guidelines. This position provides a hybrid work experience (remote and in-office collaboration).

Minimum Qualifications

• Demonstrated experience coordinating, managing and assisting content curators in developing and shaping existing web content which adheres to agency style guides and voice.
• Experience in the design, implementation and maintenance process of an organization’s public website, intranet and content management systems (CMS).
• Considerable experience leading content strategy deliverables that demonstrate a customer-centric, collaborative and data-driven approach.
• Proven experience integrating two-way engagement strategies and developing written communications to support awareness, guidance and training needs of content migration team members.
• Demonstrated success in supporting improvements to user experience, design and functionality.

KSA’s and/or Competencies required to successfully perform the work

• Strong project management, attention to detail, problem-solving, time and task management and communication skills.
• Understanding of web content strategy, Section 508 accessibility
• Ability to work both independently and in a group environment.
• Ability to convey complex ideas in simple language.
• Proficiency in M365 with an emphasis on MS Teams and Project
• Ability to work with both technical and non-technical staff.
• Excellent meeting management, verbal, and written communication skills.
• Thorough knowledge with Section 508 and industry standard guidelines related to the availability and accessibility of web content.
• Ability to work 29 hours per week.

Additional Considerations

Not Applicable

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS – Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.