Working Title:      Academic Success Coordinator

Norfolk State University is seeking an Academic Success Coordinator to provide services which ensure a fair, equitable and quality working and learning environments for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovation, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills and abilities so they may better support the mission of the university.

• The Academic Success Coordinator will oversee the tutoring lab and provide regular and ongoing assistance to faculty, staff, and students
• The Academic Success Coordinator will oversee mentoring, tracking, matching, technology, and assessment
• Coordinate, develop, and manage tutor and mentoring assignments and schedules
• Hire, train, supervise, and evaluate tutors   
• Evaluate and analyze tutoring lab needs and scheduling to optimize tutors to ensure tutors are available for scheduled and walk-in appointments
• Establish a recruitment campaign for tutors and professional tutors internally and externally  
• Maintain confidentiality, provide referrals, and work with a variety of services to support and enhance learning opportunities for students with special academic needs
• Ensure tutor and tutee attendance is documented in the computer system utilized to maintain data and reports
• Manage and develop reports related to tutoring services
• Coordinate training programs and workshops for tutors
• Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement,  and manage academic support initiatives (e.g., peer to peer support, supplemental instruction, etc.) 
• Develop and maintain an academic support repository of related content and resources 
• Reviews and assesses the effectiveness of tutoring services based on academic reporting
• Maintains up to date inventory of instructional materials, equipment, and administrative tools necessary to support tutoring services
• Prepares and provides a variety of statistical reports, forms, and surveys related to tutoring services and staffing to  illustrate trends
• Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year
• Provide guidance and coaching to support tutors facilitation of subject material to students 
• Engage in continuous quality improvement initiatives, including in regular and ad hoc assessment and reporting
• Attend conferences, workshops, seminars, meetings, etc. to keep abreast of research and advances relative to tutoring and academic support
• Serve as the lead for the university tutoring services advisory board

Minimum Qualifications:

Bachelor’s degree in education, counseling, or related discipline
• Related experience in an educational setting
• Strong written and oral communication skills
• Organizational skills
• Management or supervisory experience in an educational setting
• In-depth knowledge of learning assistance models and best practices
• Ability to establish and assess work expectations
• Strong interpersonal and effective oral and written skills
• Ability to work and interact effectively with diverse groups of students, faculty and staff to meet the goals of student success
• Demonstrated experience using spreadsheets, Microsoft Office Suite and other computer-based information systems.

Additional Considerations:

• Master’s degree in education or related field
• Experience in higher education

Special Instructions to Applicants:

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement:

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status.  NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.