Title: Field Supervisor - Northern Virginia District, (W0439)

State Role Title: Program Admin. Specialist II

Hiring Range: $63,000 - $75,000, (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DCSE NORTHERN VIRGINIA

Agency Website:  www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth.

The Field Supervisor serves as a team leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness, and impact. Actively contributes to enhancement planning efforts for the team, district, and regional levels.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

NOTE: This position is not 100% telework. It may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

Minimum Qualifications

• Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance
• Ability to interpret and apply regulations, laws, policies, and procedures related to human services to include the child support enforcement program
• Ability to maximize team performance through training and technical guidance
• Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance
• Skill in conflict resolution and the ability to work with a diverse audience
• Demonstrated ability to manage multiple priorities
• Ability to communicate effectively both orally and in writing
• Skill in the use of personal computers, spreadsheets, word processing, automated information systems and remote technology, such as VPN
• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries
• Ability to research and resolve customer issues in a timely and appropriate manner

Additional Considerations

• Work experience in supervision and in a child support program in Virginia or another state
• Spanish bilingual skill preference

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NOTE: This position is not 100% telework. It may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.