Title: Program Support Technician

State Role Title: Administrative and Office Specialist III

Hiring Range: $49,289

Pay Band: 3

Agency: Dept of Labor and Industry

Location: HENRICO REGIONAL OFFICE

Agency Website: https://www.doli.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Henrico Regional Office of the Department of Labor and Industry is currently seeking a well-qualified applicant with exceptional customer service and communication skills. This position is located in Henrico County and serves as the first point of contact for our internal and external customers. Not inclusive of this list, this individual will be responsible for assisting multi-lingual callers/visitors over the phone and in person, all aspects of administering and scheduling maintenance of pool vehicles, preparing, sorting and distributing agency mail, ensuring confidential record keeping/records destruction, and data entry as well as providing administrative support to employees and agency programs. This position will also serve as back up to the Henrico Office Services Supervisor.

Minimum Qualifications

• Experience working in a front-line administrative assistant role in an office setting; involving customer service to the general public while performing various receptionist, administrative and program support tasks.
• Experience and/or training in computer applications such as databases and Microsoft Office programs.
• Excellent customer service skills; strong verbal and written communication skills; and strong organizational skills.
• Ability to establish and maintain good rapport with a wide variety of individuals at all levels in the organization.
• Well organized and the ability to take the initiative to work independently and as a team member with minimal supervision.
• A high school diploma or the equivalent training and experience.

Preferred Qualifications 

• The ability to speak and interpret Spanish fluently.

Additional Qualifications

• Must be eligible to possess a valid driver’s license or have other means of reliable transportation
• Must be able to work public service hours M-F, 8:00 A.M. to 4:30 P.M.
• The selected candidate must:
• Successfully complete a criminal background investigation.
• Successfully serve a 12-month probationary period effective from the date of employment if beginning employment as an original hire or re-employment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The starting salary will be $49,289 annually plus the State’s benefits package. Please note that salary is only negotiable within the advertised salary posted. Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work.

To apply, you must submit a completed State of Virginia Application for Employment at https://jobs.virginia.gov by 11:59 PM on the posted close date. A resume may be attached to the state application. The application and/or resume must be completed in a comprehensive manner and reference all pertinent knowledge, skills, and abilities as well as any training and experience that relates to the position. You must also provide your educational level on the state application.

Virginia Department of Labor and Industry does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., Lawful Permanent resident, or an alien authorized to work in the United States.

Current and former employees of the Commonwealth of Virginia who have either been laid off or will be laid off from State service, who indicate preferential hiring rights in the form of a valid Interagency Placement Screening Form (yellow card) or a Preferential Hiring Form (blue card), must submit the card to our office by the application deadline. The card may either be scanned and attached to the application as a supplemental document or faxed to (804) 786-0139 and must be received by 11:59 PM on the posted closing date. If you are faxing any information, please ensure you include a fax cover sheet with your name and the position number for which you are applying.

The Department of Labor and Industry is committed to the goal of equal employment opportunity, with the intention that every employee and applicant for employment shall have an equal opportunity to be judged on the basis of their fitness and merit to participate in the terms, conditions, privileges, and benefits of employment. All candidates are afforded opportunities without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.

DOLI Human Resources will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact DOLI hr@doli.virginia.gov.

Contact Information

Name: Human Resources

Phone: 804-371-2327

Email: hr@doli.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.