Title: Best Café Staff

State Role Title: Food Service Technician I

Hiring Range: $13.00 per hour

Pay Band: 2

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: vmfa.museum/jobs

Recruitment Type: General Public - G

Job Duties

At the Virginia Museum of Fine Arts (VMFA), we facilitate great guest experiences.

The Best Café Team is relentlessly passionate about their work. Every guest encounter is an opportunity to show how much we care about making your visit special. Our dedicated service professionals are the best ambassadors for the museum and make possible some of the best days ever for our guests.

“…people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

We welcome applications from friendly, service-oriented individuals who are team-centric and positively energetic to join the museum as Best Café Staff.


This is a non-exempt position without benefits, eligible to work up to approximately 28 hours per week on average and up to 1,450 hours annually (May 1 – April 30).

Why Join the Best Café Team?

Inclusive Workplace


We are proud of our diverse workforce and vibrant art-filled surroundings. We value your strengths and experiences. Come be yourself!

Flexible Scheduling


The team works to provide reasonable and advanced-scheduling notice to staff within the agreed upon availability. We are open 365 days a year, therefore there are a number of event opportunities to work.

Team-centric


Work with people whose talents shine not only at work but also beyond work hours. Many of our staff are creatives who find an ease in serving others, have an eye for the details, and enjoy the flexibility this position offers.

Mission-Driven


Revenue from events and other Enterprise operations directly supports museum operations. VMFA is the only art museum in the United States open 365 days a year with free general admission. Our purpose is to collect, preserve, exhibit, and interpret art and to encourage the study of the arts.

Professional Environment


Professionalism is a key tenet in our workplace. We treat each other no less than how we treat our guests. Come create career-supportive relationships with some of the best service professionals in the industry. Learn and grow with us.

Perks


All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

About the Work


The work is straightforward, make guests feel special.

Here is how Best Café Staff accomplish this as a team:
Set-up /Break down area(s) to managerial specifications for daily operations, restock and follow daily operational procedures
Anticipate and accommodate guest needs, respond to requests in a professional and polite manner
Serve fantastic fare to guests, replenishing stations, bussing tables, and ensure that guests’ needs are met; knowledge of menu and other food offerings
Support event-related activities
Ensure that areas are clean by following daily guidelines for sanitation and upkeep
Operating the cash register, bar, barista stations, and other café positions as needed
Gaining knowledge of the museum and providing guests with information

Minimum Qualifications

Excellent interpersonal skills and the ability to demonstrate a professional demeanor with guests and other employees
Ability to read, comprehend and follow basic instructions and menus
Ability to operate the point-of-sale register system, including processing credit card and cash transactions
Ability to remain calm, professional and gracious in a fast paced, high-pressure environment
Ability to maintain a professional demeanor and appearance during shifts
Ability to be prompt and punctual to scheduled shifts, working various schedules
Ability to use fine and gross motor skills; finger and hand dexterity; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and taste and smell
Ability to stand or walk for up to 10 hours
Ability to lift or move up to 50 pound

Additional Considerations

Prior food service or retail experience
Knowledge of beer, wine and food is also preferred
ServSafe, TIPS, or RSVP certifications

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidates must pass a criminal history background check.

Special Instructions for Applicants:

If you are selected, you will need to provide three references. Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.

Interested individuals must submit an online application. This position is open until filled.  Posting may close after five business days.  Interested applicants are encouraged to apply before 11:55pm on Dec 1st.

Please contact the HR office at recruitment@vmfa.museum if you need assistance.

VMFA is an EEO/AA and Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.

Contact Information

Name: Human Resources Services

Phone: please email

Email: recruitment@vmfa.museum

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.