Title: Vital Records Program Support Generalist

State Role Title: Administrative and Office Specialist III

Hiring Range: $40,000 - $47,000

Pay Band: 3

Agency: Virginia Department of Health

Location: VITAL RECORDS

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Work at VDH Office of Vital Records impacts the lives of thousands of Virginians every day. As a Vital Records Program Support Generalist, you will perform in-person customer service and process a variety of routine and complex vital record requests. This position educates the general public on the requirements for requesting vital records and approving amendments, you may be required to respond to customer requests in writing, or via telephone, maintains office files, perform quality assurance, and be required to meet daily customer service production goals while adhering to VDH policies and procedures.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

Ability to complete complex, technical tasks with a high rate of accuracy
Ability to effectively communicate with internal and external customers over the
phone, in writing, and in person.
Strong organizational skills and experience with software applications and Microsoft
Office products (i.e., WORD, EXCEL, and database entry) and general office equipment
(copier, fax, calculator).
Experience maintaining confidential files and records.
Ability to follow and apply established procedures and applicable policies.
Strong attention to detail and accuracy in data entry
Experience performing research to solve problems, using analytical and critical
thinking skills.

Additional Considerations

Knowledge of handling customer payments and reconciling accounts
Experience working in an in-person customer contact position
Experience processing complex customer inquiries
Experience working independently with minimal supervision to meet deadlines
Bilingual and able to read, write and speak Spanish proficiently

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Angela Ablack

Phone: N/A

Email: angela.ablack@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.