Title: Consumer Privacy Specialist, Consumer Protection Section

State Role Title: Consumer Privacy Specialist

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

This individual will investigate and facilitate the resolution of consumer privacy complaints, including those implicating Virginia’s new Consumer Data Protection Act.

This individual will utilize alternative dispute resolution (ADR) methods such as facilitation and conciliation to resolve privacy disputes between consumers and businesses. In addition, this individual will work with Consumer Protection Section attorneys to develop enforcement actions and provide litigation support as needed.

Such duties include conducting consumer and witness interviews; managing documents and other evidence obtained from consumers, witnesses, targets, defendants, and third parties, including Bates-stamping, indexing, reviewing, coding, scanning, copying, and filing; assisting in preparation of responses to discovery requests; and assisting in preparation for hearings and trials. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

Minimum Qualifications

• Qualified candidates should have knowledge and experience in consumer privacy and consumer protection laws, customer service, and ADR techniques.
• Position requires well-developed written and oral communication skills, proficiency in time management, the ability to work independently and as a team member, and the ability to organize and analyze large quantities of written and verbal information.
• Candidate must demonstrate the ability to work efficiently in a fast-paced environment and to adjust priorities without close supervision.
• Candidates also should be able to interact effectively with a diverse workforce and the general public.
• Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred.

Additional Considerations

Preferred candidates will possess a B.A. or B.S. college degree in criminal justice, public administration, political science, government, or a related field; or the equivalent combination of experience, training, and education in consumer privacy, law enforcement, regulatory enforcement, or investigations.

Special Instructions

Application materials should include a discussion of all relevant experience and a résumé.

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Help Personnel email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: Human Resources

Phone: 804-786-2071

Email: helppersonnel@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.