Title: IT Generalist

State Role Title: Information Technology Specialist II

Hiring Range: $71,400 - $87,500

Pay Band: 5

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website: www.dpor.virginia.gov

Recruitment Type: General Public - G

Job Duties

The IT Division at DPOR plays a crucial role in supporting the agency's mission across three key areas: equipping staff with technology solutions, ensuring information security compliance, and collaborating with business units to deliver effective IT solutions. As an IT Generalist, you will contribute to DPOR's IT Division's Organizational Objectives by applying advanced project management and IT skills. This role involves overseeing day-to-day operations, implementing IT changes, and ensuring compliance with information security standards.
DPOR's IT Division provides critical support in three areas that enable the agency to perform its mission.
Those three areas are:

1) Equipping DPOR staff by responsively and responsibly meeting their technology needs in way enables the staff to work effectively and efficiently

2) Helping implement and support an information security program that secures DPOR’s IT assets and its mission critical systems and data by complying with Commonwealth, DPOR and other appropriate information security requirements and policies

3) Partnering with business areas to deliver, operate, maintain, and adapt IT solutions

*This vacancy may be used to fill multiple postings.*

Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits,
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick and personal leave.
• Participation in the VRS retirement system.
• Free parking on the premises (DPOR).

And DPOR offers tuition reimbursement after a period of employment!

As part of The Department of Professional and Occupational Regulation (DPOR), you will play a critical role in the economic vitality of Virginia by helping qualified people start businesses and work in their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.

TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 90 days before a specific telework schedule may be submitted for consideration.

Minimum Qualifications

Qualified candidates will have the following:

- Working knowledge of information security standards, policies and procedures and the incorporation of these into IT operations
- Demonstrated ability to provide effective and responsive customer service to groups/customers served
- Moderate analytical, troubleshooting and problem-solving skills
- Demonstrated ability to be detail-oriented
- Ability to communicate effectively (including the ability to negotiate and persuade) both in electronic, written and oral means at all levels within and across agencies and with vendors and vendor staff.
- Some ability to delegate tasks while at the same time being responsible to ensure that all tasks are completed with a high level of quality
- Some ability to lead / inspire staff and enable IT staff to accomplish goals regardless of whether the staff report directly to this position
- Some ability to model, mentor, train and teach others and produce / provide valuable, practical documentation and resources that aid to this end
- Some ability to accurately estimate work effort and deliver to those estimates
- Some ability to foresee issues and problems and recommend options for addressing
- Ability to work with cross-functional and external groups effectively

Additional Considerations

- Excellent customer service skills
- Strong attention to detail
- Ability to navigate a fast paced environment
- Good team collaborator and strong interpersonal communication skills

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

SUPPLEMENTAL QUESTIONS: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions will disqualify you from further consideration.

VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or via fax to (833) 654-4240 prior to the job posting closing.

LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-367-8500

Email: personnel@dpor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.