Title: Clerk of First Level Appeals

State Role Title: General Administration Supervisor I /Coordinator I / 19221

Hiring Range: $45,000 - $65,000 annually

Pay Band: 4

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Oversees the end-to-end flow of appeals, from filing to decision release, ensuring compliance with USDOL and agency case-aging standards.

Strategically allocates resources to optimize the efficient assignment and scheduling of lower authority appeals for Appeals Examiners.

Leads daily operations in First Level Appeals, maintaining superior customer service and fostering clear communication with appeals staff, claimants, employers, attorneys, and visitors.

Manages work unit processes by interpreting and applying guidelines, conducting in-depth research, maintaining confidentiality, and supervising administrative staff.

Implements process improvements to streamline workflows, enhance accuracy, and reduce case processing times.

Promotes a culture of continuous improvement by identifying inefficiencies, applying data-driven solutions, and leveraging technology to optimize operations.

Supervises administrative staff to achieve maximum potential by providing comprehensive training, ongoing performance management, and opportunities for professional growth.

Minimum Qualifications

Proficient in training, evaluation, and computerized case management systems, with demonstrated ability to implement process improvement strategies to enhance efficiency and effectiveness.

Strong skills in customer service, analysis, organization, and communication (oral and written), alongside advanced proficiency in automated systems and office software.

Ability to plan and oversee workflow through a clerical process, interpret and apply regulations, make independent decisions based on established rules and regulations, and manage multiple priorities under time constraints.

Proven leadership in supervising, training, and mentoring staff, fostering professional growth, and ensuring compliance with organizational goals.

Additional Considerations

Experience providing administrative support, supervising staff, and working with strict deadlines.

Considerable experience at the supervisory or management level working in a court, business, federal or state agency, or office setting.

Ability to learn new computer systems and processes; acquire knowledge of legal issues arising under the VA Unemployment Compensation Act; adapt to shifting priorities; ensure close attention to details; exhibit a proactive attitude; and manage a substantial volume of cases/records.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.