Title: DMV District Manager

State Role Title: Program Admin Manager III

Hiring Range: $105,000

Pay Band: 6

Agency: Department of Motor Vehicles

Location: ROANOKE DM

Agency Website: 

Recruitment Type: Agency Employee Only - A

Job Duties

DMV is searching for a District Manager in our Roanoke District Office. The incumbent will be responsible for directing and overseeing the implementation, administration, and evaluation of programs and services provided in the assigned district, administered through a network of customer service centers.

Duties include:
- Overseeing all district programs and operations to include fiscal, operational, and programmatic functions.
- Ensuring that services are provided in an efficient, courteous and professional manner.
- Ensuring ethical application of programs and services are provided to the public in accordance with state and federal laws and agency accountability procedures.
- Serving as a liaison and point of contact to ensure smooth transactions and minimal public impact due to changes related to reorganization, re-engineering, new laws and policies, technology, construction, etc.
- Directing all DMV programs and services in the assigned district that are provided by the customer service centers.
- Ensuring an appropriate balance between security and customer service.
- Directing human resources management functions and tracks district spending.

This position is only open to current DMV employees.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Possesses a strong customer service focus.
• Considerable knowledge of administrative principles and practices related to budgetary and inventory control, facilities management, contractual agreements and human resources management.
• Considerable working knowledge of managerial and supervisory principles and practices and personnel management principles and procedures.
• Working knowledge of data analysis and evaluation techniques.
• Working knowledge of computer information systems, databases and personal computers and how they support service operations.
• Demonstrated ability to effectively interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures.
• Demonstrated ability to analyze data to determine the impact on operating procedures, personnel and costs, draw logical conclusions, make recommendations and implement strategies to resolve problems and issues and make improvements.
• Demonstrated ability to advise and direct managerial staff and to effectively supervise, train and counsel operational staff.
• Demonstrated ability to effectively manage multiple projects and priorities.
• Demonstrated ability to effectively utilize a personal computer and word processing and spreadsheet software to create business correspondence and management reports.
• Demonstrated ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of organizational personnel and a diverse customer population.
• Must be able to work Monday-Saturday with varied hours.

Additional Considerations

Possess a high school diploma or equivalent.
• Required to be at least 21 years of age in order to apply for a position that requires performing driver’s license testing.
• Possession of a valid driver’s license with a point balance of less than 6 demerit points and no major convictions.
• Must consent to a criminal background check.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.