Title: Customer Service Center Generalist - Richmond District, Mult-Hire/Multi-Location

State Role Title: Admin and Office Spec III

Hiring Range: $41,000.00

Pay Band: 3

Agency: Department of Motor Vehicles

Location: EAST HENRICO CSC

Agency Website: www.dmvNOW.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Generalist within the Richmond District Customer Service Centers (Richmond Central, Chester, Chesterfield, West-Henrico, East-Henrico, Ashland, Hopewell, and Petersburg). The selected applicant will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.

Minimum Qualifications

· Possesses a strong customer service focus.

· Some knowledge of office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts.

· Working skill in basic keyboarding.

· Working skill in the operation of a motor vehicle.

· Demonstrated ability to understand, interpret, explain and apply complex written material such as the Motor Vehicle Code, other laws, rules, regulations, policies and procedures and to adapt to frequent statute, policy and procedural changes.

· Demonstrated ability to analyze records, files and other documents to reach logical and legal conclusions.

· Demonstrated ability to accurately perform arithmetical computations and to balance and reconcile a cash drawer.

· Demonstrated ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods.

· Demonstrated ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.

· Ability to successfully complete all required employee training in addition to training in road testing procedures and techniques.

· Ability to lift 10-25 lbs.

· Ability to perform work tasks at various work stations within the service center as assigned, including but not limited to front counter, information, camera, road tests, and examination room.

· Must be willing to work Monday-Saturday with varying hours to meet agency business needs.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.