Title: Healthcare Technician Senior

State Role Title: Direct Service Associate II

Hiring Range: $21.00

Pay Band: 2

Agency: Virginia Department of Health

Location: RAPPAHANNOCK-KING GEORGE

Agency Website: https://www.vdh.virginia.gov/rappahannock/

Recruitment Type: General Public - G

Job Duties

Following a direct protocol, policy or procedure provide technical support to professional medical and nursing staff. Duties consist of the following routine clinical tasks: collection of laboratory specimens, performing adult venipuncture and adult and pediatric capillary sticks, and performing clinical laboratory tests to include hemoglobin, hematocrit, glucose, urine pregnancy, fecal occult blood, sedimentation rate and urine dipsticks. Collect sputum samples. Assesses a client for changes in condition based on an established protocol approved by VDH. Sterilizes instruments, inventories and orders supplies, maintains logs, files and records, collects clinical data and compiles statistics.  Works under the supervision of a licensed provider. Evidence of specific training in performing specialized duties and functions based on area of assignment is required.

 

Core Responsibilities

 

A.           Performance Management (for employees who supervise others)

•             Serves in a managerial/supervisory capacity and conducts performance management activities for staff

•             Establishes and reviews work assignments and priorities, and resolves related issues, in conjunction with program management and Human Resource staff

•             Ensures relevant training and workplace safety for staff and conducts appropriate performance monitoring and appraisals

 

B.           Direct Patient Care

•             Following a direct protocol, policy, procedure or order from a licensed provider, provides technical support to professional medical and nursing staff

•             Provides direct services in a variety of public health clinic settings: performs measurements (height, weight, blood pressure, BMI, temperature, hearing and vision screenings); documents results

•             Reports abnormal results to clinic nurse or clinician

•             Performs adult and child venipuncture and capillary sticks

•             Instructs patient on collection procedures

•             Assists with patient flow in clinical setting; assists as needed with exams and special procedures

•             Ability to perform phlebotomy in all age groups (pediatric and adults)

•             May be required to collect approved specimens under the direct supervision of a licensed Nurse Practitioner/Physician

•             Perform venipuncture and capillary blood collection on clients of all ages, following infection control and safety standards.

•             Support clinic operations by preparing exam rooms, maintaining cleanliness, and stocking supplies.

•             Collect specimens (blood, urine, etc.) for laboratory testing and complete associated documentation.

•             Assist with patient flow and coordination in busy public health clinics, including greeting client and providing instructions.

•             Participate in community outreach events, mobile clinics, or emergency response activities.

•             Maintain patient confidentiality and adhere to HIPPA and VDH policies.

 

C.           Laboratory Services

•             Provides appropriate and accurate services to clients presenting for laboratory draws

•             Maintains competency in laboratory skills/duties

•             Monitors quality assurance of quality control logs of all labs

•             Assures completeness and accuracy of lab forms

•             Maintains CLIA logs, outgoing/incoming lab logs and quality control and temperature logs for refrigerators

•             Initials incoming lab results; provides abnormal lab reports to clinic nurse per guidelines

•             Follows up on missing/late lab reports; prepares and/or files lab reports

•             Provides appropriate and accurate services to support specimen collection and laboratory tasks.

•             Monitors quality control logs, labeling, and specimen integrity.

•             Ensures lab specimens are labeled correctly and transported timely with proper documentation

•             Maintains cleanliness and proper functioning of lab equipment.

•             Completes annual laboratory training and skills validation.

 

D.           Inventory

•             Sets up and cleans exam rooms and lab; restocks rooms of needed clinical supplies after each clinic; cleans clinical refrigerators

•             Researches new products as needed and requested

•             Sterilizes instruments, inventories and orders supplies, maintains logs, files and records, and collects clinical data and can compiles statistics

•             Stocks and cleans medical supply shelves and exam rooms.

•             Maintains inventory and notifies supervisor of supply needs.

•             Orders, receives, and stocks supplies.

•             Conducts routine inventory checks and tracks expiration dates.

 

E.           Program Support

•             Achieves/maintains competencies for current public health services and emerging public health activities

•             Completes cross training when scheduled and demonstrates proficiency in staffing coverage for any assigned work location when competency is achieved; complies with all policies and procedures 

•             Participates with staff in program evaluation for all assigned programs and significant activities; ensures efficient, quality service and desired program outcomes

•             Recommends program modification to senior staff based on observations.

•             Participates in community outreach activities, assists with preparing educational displays and assists with health services on the mobile health unit

•             Assists in mobile outreach efforts, including setup, breakdown, and direct service delivery.

•             Participates in health fairs and public health events.

•             Provides support during emergencies or disease outbreaks.

•             Participates in evaluation of clinical programs and services.

•             Assists with the coordination of the Low-Income Safety Seat Distribution and Education Program by receiving applications, contacting applicants, and scheduling them for car seat safety classes.

•             Teaches proper car seat installation during scheduled education sessions to ensure child passenger safety.

•             Assists with training and validating skills for clinical staff to ensure competency and compliance with VDH standards.

 

Wage employees are subject to the following conditions of employment:

• Wage employees serve at the will and pleasure of the appointing authority.

• Continuing employment is based on available funding and business need.

• Wage employees are not covered by the provisions of the Virginia Personnel Act. Therefore, they are not eligible for benefits which are provided to salaried employees, such as leave credits, holiday pay, insurance, access to the grievance procedure, etc.

• Wage employees are paid only for the hours they actually work.

• Virginia state law currently requires that agencies not permit wage employees to work in excess of 29 hours per week on average over the course of a year. Wage employees may not work for VDH beyond 1,500 hours during the period of May 1 – April 30 of the following year (the Standard Measurement Period).

• Once a wage employee works the maximum of 1,500 hours during the Standard Measurement Period, the employee may be rehired as a wage employee of VDH only after the next Standard Measurement Period has begun.

• Wage employees are eligible to apply for all classified positions for which recruitment has been initiated, including those limited to State Employees Only.

• If a wage employee becomes employed in a classified position, he/she will be eligible to purchase retirement credit for the time worked as a wage employee.

• Continuing employment is based on available funding and business need.

Minimum Qualifications

Experience performing health screening tests and procedures, including venipuncture.  Phlebotomy experience and documentation of phlebotomy certification

•             Knowledge of basic clinical and laboratory procedures and basic medical terminology

•             Ability to work with patients of all ages and ethnicities and to work with a team; excellent customer service and communication skills; ability to problem solve, follow directions, set priorities; organize time to accomplish work; ability to provide patient referrals based on clinician orders; complete patient labs as needed and perform clerical activities including greeting patients, scheduling appointments, filing documents and using computers 

•             Familiar with specimen collection and processing

•             Required to maintain a valid driver's license and adhere to VDH's driver safety policies

 

Additional Considerations

•            Experience in public or health care setting and cleaning and sterilization of surgical equipment

•             Office support experience in a medical setting and bilingual communication skills in English and Spanish, Arabic or Nepali

•             Certified as a Nursing Assistant, Medical Assistant or Patient Care Technician

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Michelle McKinney

Phone: 540-322-5878

Email: Michelle.McKinney@vdh.virginia.gov

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.