Title: Program Coordinator, Sr. #W5493

State Role Title: Program Admin. Specialist II

Hiring Range: $72,000 - $80,000/yr.

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS), Division of Benefit Programs is currently seeking a Program Coordinator, Sr. This position is responsible for leading the Summer Electronic Benefits Program (SEBT) (also known as Virginia Sun Bucks) coordination in accordance with federal and state laws, policies, procedures, and regulations. The Program Coordinator, Sr. oversees the review, regulatory and technical support to federal, state, and community stakeholders of the various components of the Virginia Sun Bucks program including policy, training, technology, outreach, compliance, and operations. The role ensures that the program components are compliant by providing clear, concise information to colleagues, stakeholders, and the public. The primary responsibility of this position is to coordinate and support Summer EBT Operations’ objectives by administering the various tracks of work and participating in projects and with work groups that align with programmatic requirements, including but not limited to training development, project planning, execution and securing resources for the purpose of enhancing programmatic outcomes, developing and submitting state and federal plans, and presenting programmatic content for internal and external audiences.

This position will provide direct support to the Division of Procurement, Information Technology, Public Affairs, stakeholders, and other members of the Human Services Portfolio to ensure the best outcomes. Provides the necessary support to state and local stakeholders and the public to promote accuracy in eligibility decisions. Works closely with the SNAP Team to align programmatic objectives, goals, and outcomes.

Minimum Qualifications

• Expertise in SNAP including knowledge of the Summer Electronic Benefit Program (SEBT) and other federal nutrition programs as well as the state and federal laws and regulations governing the program(s).
• Considerable experience in policy evaluation and interpretation.
• Demonstrated skill in managing projects, data analysis, and problem solving.
• Working knowledge of information systems used in program management to calculate benefits, such as Virginia Case Management System (VaCMS) at the Virginia Department of Social Services.
• Considerable knowledge of Microsoft Word, Excel, and skilled in the use of personal computers.
• High level of interpersonal skills with considerable demonstrated ability to work independently and as a member of a team; prioritize and manage multiple tasks; analyze information, draw conclusions, and develop and implement solutions; to communicate effectively, orally and in writing to internal and external stakeholders and customers with diverse background.
• Ability to allocate resources needed to implement major initiatives; to work with and through ancillary groups to assist with programmatic policies and program changes and their implementation.

Competencies required include:

Influence Others – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.

Focus on Customer – The person who is effective in this competency embraces a customer-focused mindset in all parts of engagement with internal and external customers and demonstrates concern for satisfying the expectations of customers and uses their understanding of customer needs as the basis for decision-making and actions.

Manage the Work Process – The ability to figure out the processes and workflows necessary to get things done, develop a plan and organize people and activities to achieve the best results.

Build Relationships – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.

Solve Problems – The ability to use logic, critical thinking, and analysis skills to identify and analyze problems in a systematic but timely manner, drawing correct and realistic conclusions based on data and information, and accurately assessing root causes before moving to solutions.

Lead Others – Through trust, empowerment, and teamwork, create an environment that supports diverse perspectives, fairness, dignity, compassion, and creativity. The ability to work with and influence others to achieve common goals.

Additional Considerations

• Current working knowledge of Summer EBT rules and regulations with experience in eligibility determination and/or policy implementation strongly preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy on a case-by-case basis.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.